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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Perfect

4
Always a good quick service and a good knowledge of the Consumer question's asked. Reviewed on: 13th March 2021

excellent service

5
quick response to question,answer within seconds Reviewed on: 12th March 2021

Great service

5
Succinct, easy, efficient service!! Reviewed on: 12th March 2021

Great experience

5
Everything was great and looking forward for the future Reviewed on: 12th March 2021

So quick and straightforward

5
Wanted to change my address and thought I would have to go into the branch. The digital assistant changed it all online for me and it was so fast and straightforward. Perfect! Reviewed on: 12th March 2021

Ease of use

5
Very fast and quick to use excellent Reviewed on: 12th March 2021

Quick & easy responses

5
Always easy to access Cora digital assistant and always a quick response Reviewed on: 12th March 2021

Great Service

5
Happy with Nat west for nearly 40 years Reviewed on: 12th March 2021

Very good with her help

5
I enjoyed chatting and her help was very helpful Reviewed on: 12th March 2021

Quick and easy

5
My issue was dealt with quickly and I didn't have to wait on the phone or in any ques to speak with someone. Reviewed on: 12th March 2021

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