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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So quick and straightforward

5
Wanted to change my address and thought I would have to go into the branch. The digital assistant changed it all online for me and it was so fast and straightforward. Perfect! Reviewed on: 12th March 2021
joannetemple@hotmail.co.uk's avatar
[email protected]

Ease of use

5
Very fast and quick to use excellent Reviewed on: 12th March 2021
cheekal21@gmail.com's avatar
[email protected]

Quick & easy responses

5
Always easy to access Cora digital assistant and always a quick response Reviewed on: 12th March 2021
Sue Clutterbuck's avatar
Sue Clutterbuck

Great Service

5
Happy with Nat west for nearly 40 years Reviewed on: 12th March 2021
Keith Ramshaw's avatar
Keith Ramshaw

Very good with her help

5
I enjoyed chatting and her help was very helpful Reviewed on: 12th March 2021
Alphonzo Griffith's avatar
Alphonzo Griffith

Quick and easy

5
My issue was dealt with quickly and I didn't have to wait on the phone or in any ques to speak with someone. Reviewed on: 12th March 2021
Emma Peel's avatar
Emma Peel

Excellent

5
Very professional and to the point Reviewed on: 12th March 2021
William Kirk's avatar
William Kirk

Cora

5
Quick, user friendly and extremely efficient Reviewed on: 12th March 2021
Catarina Cameira's avatar
Catarina Cameira

Swift resolution

5
I was extremely pleased with the swift resolution, to a query I posted. I was also extremely impressed with all of the options presented to me. Reviewed on: 12th March 2021
Dan Piner's avatar
Dan Piner

Workerall ok

4
All ok. Today. But thought this had already been done for me after a phone call Reviewed on: 12th March 2021
IH's avatar
IH

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