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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Really easy to use.

5
Making banking easier with Cora! Reviewed on: 12th March 2021
Mark's avatar
Mark

Convenient & Useful

5
It was super easy to find out how to order new debit cards Reviewed on: 12th March 2021
darthg1nger's avatar
darthg1nger

Easy to access

5
Quick answer to problem made easy with answer options Reviewed on: 12th March 2021
Norma's avatar
Norma

Excellent service

5
Quick and easy to use - minimum of fuss Reviewed on: 12th March 2021
Tina Beaver's avatar
Tina Beaver

Mostly OK

4
Closing the account seemed to be straightforward, pity about the inefficiency of the Business profile Team Reviewed on: 12th March 2021
Ian Gammie's avatar
Ian Gammie

Speed and accuracy

5
I asked Cora how to update my Natwest app. The answer came in seconds, the instructions were clear and I am very happy Reviewed on: 12th March 2021
Sharon's avatar
Sharon

Easy access to help online

5
Immediate response to my query with a detailed explanation. Reassuring as a customer. Reviewed on: 12th March 2021
Gill's avatar
Gill

Excellent

5
Fantastic service. Very easy to access and complete transactions. So much available online when branch access is not possible. The app and online service is user friendly. Reviewed on: 12th March 2021
Gemma Green's avatar
Gemma Green

An interface that actually works

5
Excellent use of language and sentence structures. A boy that actually is useful! Reviewed on: 12th March 2021
David's avatar
David

Excellent Service

5
Immediate and concise responses which enabled me to continue on line banking. Reviewed on: 12th March 2021
Yvonne Villiers's avatar
Yvonne Villiers

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