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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Easy to access

5
Quick answer to problem made easy with answer options Reviewed on: 12th March 2021

Excellent service

5
Quick and easy to use - minimum of fuss Reviewed on: 12th March 2021

Mostly OK

4
Closing the account seemed to be straightforward, pity about the inefficiency of the Business profile Team Reviewed on: 12th March 2021

Speed and accuracy

5
I asked Cora how to update my Natwest app. The answer came in seconds, the instructions were clear and I am very happy Reviewed on: 12th March 2021

Easy access to help online

5
Immediate response to my query with a detailed explanation. Reassuring as a customer. Reviewed on: 12th March 2021

Excellent

5
Fantastic service. Very easy to access and complete transactions. So much available online when branch access is not possible. The app and online service is user friendly. Reviewed on: 12th March 2021

An interface that actually works

5
Excellent use of language and sentence structures. A boy that actually is useful! Reviewed on: 12th March 2021

Excellent Service

5
Immediate and concise responses which enabled me to continue on line banking. Reviewed on: 12th March 2021

Got back to straight away. Help me fast.

5
Needed help with remembering my password. Helped me really quickly. Didn't have to wait along time. Reviewed on: 12th March 2021

QUICK AND EASY

5
Very easy to use but I managed to press the 1 instead of the 7 when asked was it easy or difficult Sorry Reviewed on: 12th March 2021

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