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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent

5
Very professional and to the point Reviewed on: 12th March 2021

Cora

5
Quick, user friendly and extremely efficient Reviewed on: 12th March 2021

Swift resolution

5
I was extremely pleased with the swift resolution, to a query I posted. I was also extremely impressed with all of the options presented to me. Reviewed on: 12th March 2021

Workerall ok

4
All ok. Today. But thought this had already been done for me after a phone call Reviewed on: 12th March 2021

Really easy to use.

5
Making banking easier with Cora! Reviewed on: 12th March 2021

Convenient & Useful

5
It was super easy to find out how to order new debit cards Reviewed on: 12th March 2021

Easy to access

5
Quick answer to problem made easy with answer options Reviewed on: 12th March 2021

Excellent service

5
Quick and easy to use - minimum of fuss Reviewed on: 12th March 2021

Mostly OK

4
Closing the account seemed to be straightforward, pity about the inefficiency of the Business profile Team Reviewed on: 12th March 2021

Speed and accuracy

5
I asked Cora how to update my Natwest app. The answer came in seconds, the instructions were clear and I am very happy Reviewed on: 12th March 2021

Review NatWest Group - Cora: Digital assistant now

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