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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Got back to straight away. Help me fast.

5
Needed help with remembering my password. Helped me really quickly. Didn't have to wait along time. Reviewed on: 12th March 2021
Linda Ellis 's avatar
Linda Ellis

QUICK AND EASY

5
Very easy to use but I managed to press the 1 instead of the 7 when asked was it easy or difficult Sorry Reviewed on: 12th March 2021
Richard Heritage's avatar
Richard Heritage

Great online customer service

5
Very good customer service and easy to understand. Reviewed on: 12th March 2021
Devyani Khagram's avatar
Devyani Khagram

Quality Service in a click

5
Using Cora was a joy and so simple. Real time responses so thank you! Reviewed on: 12th March 2021
ellisjonny1705@gmail.com's avatar
[email protected]

Brilliantly easy!

5
Easy to use quick to respond and all at my fingertips. Reviewed on: 12th March 2021
Amanda Murrell's avatar
Amanda Murrell

Simplicity

5
Screen prompts are to the point and helpful with hyperlinks to relevant forms. Reviewed on: 12th March 2021
Bill's avatar
Bill

satisfied customer

5
they are alway happy to help, both online or in store Reviewed on: 12th March 2021
Eve C's avatar
Eve C

Fast and efficient service, always helpful

5
I often use this service and cannot fault it! Reviewed on: 12th March 2021
lwalshe's avatar
lwalshe

Just great

5
Simple process and quick. Would definitely use this again, much more accessible than others I have used. Reviewed on: 12th March 2021
Tricia's avatar
Tricia

Quick and simple

5
got the answer I wanted straight away Reviewed on: 12th March 2021
JS's avatar
JS

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