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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

satisfied customer

5
they are alway happy to help, both online or in store Reviewed on: 12th March 2021

Fast and efficient service, always helpful

5
I often use this service and cannot fault it! Reviewed on: 12th March 2021

Just great

5
Simple process and quick. Would definitely use this again, much more accessible than others I have used. Reviewed on: 12th March 2021

Quick and simple

5
got the answer I wanted straight away Reviewed on: 12th March 2021

Took the hassle out of changing my address details

5
I changed my address within a minute, quick and easy to use. Reviewed on: 12th March 2021

Easy Step by step

5
Cora : fast and easy way to solve problems thanks Reviewed on: 12th March 2021

very helpful

5
clear & helpful advice very pleasant manner Reviewed on: 12th March 2021

Very helpful

5
Always get the answers I need hardly ever have to be put through to someone Reviewed on: 12th March 2021

Good bank

5
Always there when I need help or I dont understand some things Reviewed on: 12th March 2021

Accessible , friendly, fast, confidence giving.

5
I am always astonished at how easy and friendly your service is, Reviewed on: 12th March 2021

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