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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Nono

5
Am happy to use NatWest Bank and ur hospitality and Good kinds of for costumer Reviewed on: 11th March 2021
Mensur 's avatar
Mensur

quick easy and to the point

5
Look at the title for what I mean Reviewed on: 11th March 2021
Riccardo Ciccozzi's avatar
Riccardo Ciccozzi

Speedy change of address

5
I have spent most of the past 2 days changing my address and 'Cora' was by far the most efficient and quick. Reviewed on: 11th March 2021
Mrs Rae Bates's avatar
Mrs Rae Bates

Effortless banking

5
During the pandemic, visiting the bank was a strain on everyone concerned. On line is so easy & hassle free to do. Reviewed on: 11th March 2021
Ernest Andrew Etches's avatar
Ernest Andrew Etches

Super quick efficient help

5
Used several times to solve problems quickly. So efficient and saves so much time on hold which no one lives for Reviewed on: 11th March 2021
Anon's avatar
Anon

Very useful

5
Fast & easy to use. Use of preset responses helped make it easy to use Reviewed on: 11th March 2021
Carolyn palluster's avatar
Carolyn palluster

Great interface. Clear and concise.

5
Didn’t even have to find where to find Cora, just clicked and was directed right there, my question answered and dealt with in no time at all. Reviewed on: 11th March 2021
Jaz's avatar
Jaz

Easy, fast, nlooking forward to savingo problem

5
I liked the preset info. No waiting for assistant to type etc Reviewed on: 11th March 2021
Lu Saunders's avatar
Lu Saunders

Amazing

5
I was unsure on how well I would be able to solve my issues, due to the current situations, however the system "Cora" made it super easy and very quick. Reviewed on: 11th March 2021
James's avatar
James

Most helpful online instructions

5
I wanted to re activate a dormant ISA and the online help was clear and concise Reviewed on: 11th March 2021
Malcolm Price's avatar
Malcolm Price

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