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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy help

5
Change of address details carried out in less than a minute Reviewed on: 11th March 2021
Phil M 's avatar
Phil M

Simple and easy to use

5
To get a simple cahnge to your account done this works wonders. Saves time not waiting in long phone queues. Reviewed on: 11th March 2021
Jarek Johnson's avatar
Jarek Johnson

Very quick and efficient

5
Very efficient and straightforward. Wish all on-line help was like this. The in-branch staff are also very helpful and efficient. Reviewed on: 11th March 2021
Tracy Naylor's avatar
Tracy Naylor

Easy to use

5
Its easy to use and Cora explains everything so well that I am able to get what I need. Reviewed on: 11th March 2021
Charlene Francois's avatar
Charlene Francois

VERY EASY AND STRAIGHT FORWARD

5
WHEN ONE MOVES CHANGING DETAILS WITH COUNCILS, BANKS ETC NOT ALWAYS EASY. THIS VERY EASY THANK YOU Reviewed on: 11th March 2021
SIMON BENNETT's avatar
SIMON BENNETT

Quick, easy and efficient

5
I have used Cora a few times and it has always been a relief to find out I can do it via Chat rather than via a phone call or visit to the branch. Instructions are always clear and the process is always quick, easy and efficient. Reviewed on: 11th March 2021
Naomi's avatar
Naomi

Did what I wanted no fuss

5
What more can I say simple to deal with and very efficient Reviewed on: 11th March 2021
Mike's avatar
Mike

Most Helpful

5
I needed to save and print out my bank statement - I was given clear instructions which were easy to follow and enabled me to get it done Reviewed on: 11th March 2021
Baz's avatar
Baz

Very convenient

4
Easy to do online without waiting to speak to a human. More efficient for the customer. Reviewed on: 11th March 2021
Ben's avatar
Ben

Good service provider

5
Simply and straightforward, well explanatory, and keeping the customers happy Reviewed on: 11th March 2021
Buba Touray 's avatar
Buba Touray

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