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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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NatWest Group - Cora Digital Assistant reviews (6061)

Very quick and efficient

5
Very efficient and straightforward. Wish all on-line help was like this. The in-branch staff are also very helpful and efficient. Reviewed on: 11th March 2021
Tracy Naylor's avatar
Tracy Naylor

Easy to use

5
Its easy to use and Cora explains everything so well that I am able to get what I need. Reviewed on: 11th March 2021
Charlene Francois's avatar
Charlene Francois

VERY EASY AND STRAIGHT FORWARD

5
WHEN ONE MOVES CHANGING DETAILS WITH COUNCILS, BANKS ETC NOT ALWAYS EASY. THIS VERY EASY THANK YOU Reviewed on: 11th March 2021
SIMON BENNETT's avatar
SIMON BENNETT

Quick, easy and efficient

5
I have used Cora a few times and it has always been a relief to find out I can do it via Chat rather than via a phone call or visit to the branch. Instructions are always clear and the process is always quick, easy and efficient. Reviewed on: 11th March 2021
Naomi's avatar
Naomi

Did what I wanted no fuss

5
What more can I say simple to deal with and very efficient Reviewed on: 11th March 2021
Mike's avatar
Mike

Most Helpful

5
I needed to save and print out my bank statement - I was given clear instructions which were easy to follow and enabled me to get it done Reviewed on: 11th March 2021
Baz's avatar
Baz

Very convenient

4
Easy to do online without waiting to speak to a human. More efficient for the customer. Reviewed on: 11th March 2021
Ben's avatar
Ben

Good service provider

5
Simply and straightforward, well explanatory, and keeping the customers happy Reviewed on: 11th March 2021
Buba Touray 's avatar
Buba Touray

Registering a death

4
Had a form downloaded to register the death Reviewed on: 11th March 2021
Bill's avatar
Bill

Replacement Card

5
Using Cora helped me to replace my damaged debit card with ease. I was very pleased with how quick the service was and how easy it was to navigate. I found the form without having to search the website. Reviewed on: 11th March 2021
Mandy's avatar
Mandy

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