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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Just perfect, very real

4
I asked Cora some challenging questions about banking, including limits and how to do bank transfers. Was as good as dealing with a human. Reviewed on: 10th March 2021

I love Cora

5
As usual fast and very helpful, I’m so happy with Cora Reviewed on: 10th March 2021

Quick

5
The service was quick and easy to use and I got answers to my question in moments! Reviewed on: 10th March 2021

Excellent simple process that helps me easily

5
perfect product so simple to use and easy to understand so impressed how much info it picks up and points you in the right direction very happy Reviewed on: 10th March 2021

Digital help

5
I wanted to know how to switch to paperless statements and in less than 2 mins had the answer Reviewed on: 10th March 2021

Easy to use.

5
Easy to use and quick to get the outcome I was looking for. Reviewed on: 10th March 2021

using Cora

5
Cora solved my problem which was low battery strength in my NatWest Card Reader very efficiently Reviewed on: 10th March 2021

Brilliant

5
Best bank ive ever had, the customer service is excellent and the website/app is so easy to use Reviewed on: 10th March 2021

Clear and precise

5
Clear guidance to solving my enquiry.Quick respose time. Reviewed on: 10th March 2021

Cora was straight to the point

5
I was satisfied with Cora and would use Cora again. Reviewed on: 10th March 2021

Review NatWest Group - Cora: Digital assistant now

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