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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Digital help

5
I wanted to know how to switch to paperless statements and in less than 2 mins had the answer Reviewed on: 10th March 2021
BISH's avatar
BISH

Easy to use.

5
Easy to use and quick to get the outcome I was looking for. Reviewed on: 10th March 2021
H's avatar
H

using Cora

5
Cora solved my problem which was low battery strength in my NatWest Card Reader very efficiently Reviewed on: 10th March 2021
using Cora's avatar
using Cora

Brilliant

5
Best bank ive ever had, the customer service is excellent and the website/app is so easy to use Reviewed on: 10th March 2021
Nicola Thompson's avatar
Nicola Thompson

Clear and precise

5
Clear guidance to solving my enquiry.Quick respose time. Reviewed on: 10th March 2021
Marlene Mann's avatar
Marlene Mann

Cora was straight to the point

5
I was satisfied with Cora and would use Cora again. Reviewed on: 10th March 2021
Samson's avatar
Samson

Fantastic service

5
Very very good, and very satisfying Reviewed on: 10th March 2021
terryfoster553@gmail.com's avatar
[email protected]

Really helpful

5
I had tried to alter my mobile telephone number before but never succeeded Cora was really helpful in me achieving this. Reviewed on: 10th March 2021
Elizabeth Jane Mckie's avatar
Elizabeth Jane Mckie

Replacement debit card

4
Cora dealt with my query quickly & efficiently, Reviewed on: 10th March 2021
Anthea's avatar
Anthea

Five Star Banking

5
Easy to use banking without hassle or problems Reviewed on: 10th March 2021
SonyaA's avatar
SonyaA

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