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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Fantastic service

5
Very very good, and very satisfying Reviewed on: 10th March 2021

Really helpful

5
I had tried to alter my mobile telephone number before but never succeeded Cora was really helpful in me achieving this. Reviewed on: 10th March 2021

Replacement debit card

4
Cora dealt with my query quickly & efficiently, Reviewed on: 10th March 2021

Five Star Banking

5
Easy to use banking without hassle or problems Reviewed on: 10th March 2021

Prompt response

5
Hassle free and prompt service as always with NatWest Reviewed on: 10th March 2021

Help when worried about scam.

5
Advice received . Will now follow the advice. Reviewed on: 10th March 2021

Mr

5
Excellent quick accurate information Reviewed on: 10th March 2021

Easy to understand

5
Easy to do something with my bank , online . Reviewed on: 10th March 2021

Excellent service cpuldnt ask for better

5
I needed help with downloading a statement online and she was easy to follow and completed my issue within seconds Reviewed on: 10th March 2021

On-line banking

4
Since banking at real bank is effectively over I have been impressed with your on-line service. Reviewed on: 10th March 2021

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