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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Mr

5
Excellent quick accurate information Reviewed on: 10th March 2021

Easy to understand

5
Easy to do something with my bank , online . Reviewed on: 10th March 2021

Excellent service cpuldnt ask for better

5
I needed help with downloading a statement online and she was easy to follow and completed my issue within seconds Reviewed on: 10th March 2021

On-line banking

4
Since banking at real bank is effectively over I have been impressed with your on-line service. Reviewed on: 10th March 2021

Extremely helpful. Correct advice given quickly and efficiently

5
Very happy with speedy response to a query Reviewed on: 10th March 2021

Not as good as a real person but answered my query quickly

4
Had something to ask and there is no secure message service with Nat West like there is with another bank that I use for online banking. But Cora did answer my question. I'm not absolutely convinced I won't have to return or even go to a branch to sort out my query but it was better than waiting ages for an answer from a real person I guess. Reviewed on: 10th March 2021

Excellent service

5
Cora did an excellent job answering my problem Reviewed on: 10th March 2021

Quick and easy

4
A lovely painless way to change your address, a tad impersonal, but the ease and efficiency of the operation makes up for that. Reviewed on: 10th March 2021

Quick and easy change of address

5
very quick and easy to do, done in 5 minutes Reviewed on: 10th March 2021

Update of personal details

5
The initials security log in was safe and secure, once connected to Cora , the format was very easy to follow. It saved me time going to my nearest branch which is extremely busy at present. Reviewed on: 10th March 2021

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