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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Prompt response

5
Hassle free and prompt service as always with NatWest Reviewed on: 10th March 2021
Sandra's avatar
Sandra

Help when worried about scam.

5
Advice received . Will now follow the advice. Reviewed on: 10th March 2021
J N E Williams's avatar
J N E Williams

Mr

5
Excellent quick accurate information Reviewed on: 10th March 2021
Ian Sharp 's avatar
Ian Sharp

Easy to understand

5
Easy to do something with my bank , online . Reviewed on: 10th March 2021
Cristian Ciucur's avatar
Cristian Ciucur

Excellent service cpuldnt ask for better

5
I needed help with downloading a statement online and she was easy to follow and completed my issue within seconds Reviewed on: 10th March 2021
Bennett williams's avatar
Bennett williams

On-line banking

4
Since banking at real bank is effectively over I have been impressed with your on-line service. Reviewed on: 10th March 2021
Vic Kielnar's avatar
Vic Kielnar

Extremely helpful. Correct advice given quickly and efficiently

5
Very happy with speedy response to a query Reviewed on: 10th March 2021
Lorraine Craddock 's avatar
Lorraine Craddock

Not as good as a real person but answered my query quickly

4
Had something to ask and there is no secure message service with Nat West like there is with another bank that I use for online banking. But Cora did answer my question. I'm not absolutely convinced I won't have to return or even go to a branch to sort out my query but it was better than waiting ages for an answer from a real person I guess. Reviewed on: 10th March 2021
Pamela Bagnall's avatar
Pamela Bagnall

Excellent service

5
Cora did an excellent job answering my problem Reviewed on: 10th March 2021
John withers's avatar
John withers

Quick and easy

4
A lovely painless way to change your address, a tad impersonal, but the ease and efficiency of the operation makes up for that. Reviewed on: 10th March 2021
Joachim Daniel 's avatar
Joachim Daniel

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