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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Extremely helpful. Correct advice given quickly and efficiently

5
Very happy with speedy response to a query Reviewed on: 10th March 2021

Not as good as a real person but answered my query quickly

4
Had something to ask and there is no secure message service with Nat West like there is with another bank that I use for online banking. But Cora did answer my question. I'm not absolutely convinced I won't have to return or even go to a branch to sort out my query but it was better than waiting ages for an answer from a real person I guess. Reviewed on: 10th March 2021

Excellent service

5
Cora did an excellent job answering my problem Reviewed on: 10th March 2021

Quick and easy

4
A lovely painless way to change your address, a tad impersonal, but the ease and efficiency of the operation makes up for that. Reviewed on: 10th March 2021

Quick and easy change of address

5
very quick and easy to do, done in 5 minutes Reviewed on: 10th March 2021

Update of personal details

5
The initials security log in was safe and secure, once connected to Cora , the format was very easy to follow. It saved me time going to my nearest branch which is extremely busy at present. Reviewed on: 10th March 2021

Always very helpful

5
I know can always ask questions and get answers Reviewed on: 10th March 2021

Online banking

4
Easy to check balance and transfer money. Helpful online advice Reviewed on: 10th March 2021

Brilliant

5
Excellent app. Easy to use. Bank extremely helpful Reviewed on: 10th March 2021

Mrs Virginia Richardson

5
Cora was able to solve my question/problem in seconds. Reviewed on: 10th March 2021

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