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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Always very helpful

5
I know can always ask questions and get answers Reviewed on: 10th March 2021

Online banking

4
Easy to check balance and transfer money. Helpful online advice Reviewed on: 10th March 2021

Brilliant

5
Excellent app. Easy to use. Bank extremely helpful Reviewed on: 10th March 2021

Mrs Virginia Richardson

5
Cora was able to solve my question/problem in seconds. Reviewed on: 10th March 2021

Helpful

5
Very helpful and gave me the information I needed quickly solved my query. Reviewed on: 10th March 2021

Promptness and accuracy

5
Very satisfied with such a swift turnaround Reviewed on: 10th March 2021

vast improvement over old call centre

5
Quick and effective. Vast improvement. Reviewed on: 10th March 2021

Brilliant for straightforward requests

5
I needed an ISA to be reactivated. Took about three minutes using Cora... if I had attempted by phone I suspect I would not even have passed through the dialling choices in that time! Great experience. Reviewed on: 10th March 2021

Swift code

5
Able to find with the help of Cora Reviewed on: 10th March 2021

Easy to use

5
I found it easy to use and got the results I was looking for, it was better than waiting on busy phone lines. Reviewed on: 10th March 2021

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