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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful

5
Very helpful and gave me the information I needed quickly solved my query. Reviewed on: 10th March 2021

Promptness and accuracy

5
Very satisfied with such a swift turnaround Reviewed on: 10th March 2021

vast improvement over old call centre

5
Quick and effective. Vast improvement. Reviewed on: 10th March 2021

Brilliant for straightforward requests

5
I needed an ISA to be reactivated. Took about three minutes using Cora... if I had attempted by phone I suspect I would not even have passed through the dialling choices in that time! Great experience. Reviewed on: 10th March 2021

Swift code

5
Able to find with the help of Cora Reviewed on: 10th March 2021

Easy to use

5
I found it easy to use and got the results I was looking for, it was better than waiting on busy phone lines. Reviewed on: 10th March 2021

Helpful

4
Answered my query - was helpful when I contacted them. Reviewed on: 10th March 2021

Quick and easy

5
Answered my questions right away. Quick and easy to use Reviewed on: 10th March 2021

Fast efficient service

5
I had a quick question to ask about my account - Cora was able to answer within seconds saving me time phoning or going to my branch Reviewed on: 10th March 2021

Cora is quick, efficient and to the point.

5
I used Cora to query a transaction and it came back with the exact advice I was looking for in an instant. Excellent customer service! Reviewed on: 10th March 2021

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