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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
Prompt response at late hour. Put my mind at rest Reviewed on: 10th March 2021

Very easy to use

5
What an amazing idea. Very easy to use and fast and safe so you dont need to go into a branch. Reviewed on: 9th March 2021

Statement

5
I need the last 3 months off statement and I need to print but I don't know how ? Reviewed on: 9th March 2021

Very helpful especially during covid

5
Time saving and convenient great experience Reviewed on: 9th March 2021

Brilliant quick service

5
Brilliant would definitely recoomend Reviewed on: 9th March 2021

An Original Solution

5
Cora gave an extra dimension to the side of on-line help out of hours. Reviewed on: 9th March 2021

Brilliant chat bot!

5
Extremely quick and efficient. Easy to use and answered my question. Reviewed on: 9th March 2021

Cora service

4
Was quick and easy . My query was answered fast Reviewed on: 9th March 2021

Helpful, quick, accurate

5
Unlocking an ISA account to pay in. Very easy helpful and accurate step by step help. Reviewed on: 9th March 2021

Support like no other, direct no mess

5
I had an issue with a refund and was worried about bank charges, they helped with this. Also today I have an unauthorized card payment. Reviewed on: 9th March 2021

Review NatWest Group - Cora: Digital assistant now

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