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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

An Original Solution

5
Cora gave an extra dimension to the side of on-line help out of hours. Reviewed on: 9th March 2021

Brilliant chat bot!

5
Extremely quick and efficient. Easy to use and answered my question. Reviewed on: 9th March 2021

Cora service

4
Was quick and easy . My query was answered fast Reviewed on: 9th March 2021

Helpful, quick, accurate

5
Unlocking an ISA account to pay in. Very easy helpful and accurate step by step help. Reviewed on: 9th March 2021

Support like no other, direct no mess

5
I had an issue with a refund and was worried about bank charges, they helped with this. Also today I have an unauthorized card payment. Reviewed on: 9th March 2021

Enquiry

4
Helpful and constructive advice Reviewed on: 9th March 2021

No silly questions

5
Got done what I wanted done without any unnecessary or irrelevant questions to what I wanted Reviewed on: 9th March 2021

VERY HELPFUL

5
EXPLAINED WHAT I NEEDED TO KNOW Reviewed on: 9th March 2021

There to help efficiently

4
A great service that found exactly what I wanted to know straight away. All language was well phrased and easily understandable. A top service but still not a person you talk to. Reviewed on: 9th March 2021

problem of customer understand in few moment

4
Its good experienced that banking app help the customer with chat and problem understand in a moment Reviewed on: 9th March 2021

Review NatWest Group - Cora: Digital assistant now

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