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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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NatWest Group - Cora Digital Assistant reviews (6061)

Brilliant chat bot!

5
Extremely quick and efficient. Easy to use and answered my question. Reviewed on: 9th March 2021
Laura Jones's avatar
Laura Jones

Cora service

4
Was quick and easy . My query was answered fast Reviewed on: 9th March 2021
Cathy's avatar
Cathy

Helpful, quick, accurate

5
Unlocking an ISA account to pay in. Very easy helpful and accurate step by step help. Reviewed on: 9th March 2021
Douglas Hollick's avatar
Douglas Hollick

Support like no other, direct no mess

5
I had an issue with a refund and was worried about bank charges, they helped with this. Also today I have an unauthorized card payment. Reviewed on: 9th March 2021
Daniel Roper's avatar
Daniel Roper

Enquiry

4
Helpful and constructive advice Reviewed on: 9th March 2021
Joy Taylor 's avatar
Joy Taylor

No silly questions

5
Got done what I wanted done without any unnecessary or irrelevant questions to what I wanted Reviewed on: 9th March 2021
Jamie's avatar
Jamie

VERY HELPFUL

5
EXPLAINED WHAT I NEEDED TO KNOW Reviewed on: 9th March 2021
JACKIE PILLINGER's avatar
JACKIE PILLINGER

There to help efficiently

4
A great service that found exactly what I wanted to know straight away. All language was well phrased and easily understandable. A top service but still not a person you talk to. Reviewed on: 9th March 2021
Ray B's avatar
Ray B

problem of customer understand in few moment

4
Its good experienced that banking app help the customer with chat and problem understand in a moment Reviewed on: 9th March 2021
deepak kumar's avatar
deepak kumar

Pending transaction

5
Needed information and was told exactly what to do very quickly Reviewed on: 9th March 2021
Ann-Marie Cowell's avatar
Ann-Marie Cowell

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