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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Enquiry

4
Helpful and constructive advice Reviewed on: 9th March 2021

No silly questions

5
Got done what I wanted done without any unnecessary or irrelevant questions to what I wanted Reviewed on: 9th March 2021

VERY HELPFUL

5
EXPLAINED WHAT I NEEDED TO KNOW Reviewed on: 9th March 2021

There to help efficiently

4
A great service that found exactly what I wanted to know straight away. All language was well phrased and easily understandable. A top service but still not a person you talk to. Reviewed on: 9th March 2021

problem of customer understand in few moment

4
Its good experienced that banking app help the customer with chat and problem understand in a moment Reviewed on: 9th March 2021

Pending transaction

5
Needed information and was told exactly what to do very quickly Reviewed on: 9th March 2021

Brilliant

5
Very helpful in every way, always answers questions quickly and effectively. Online banking app is brilliant and very easy to use, never have any problems Reviewed on: 9th March 2021

EASY TO USE ONLINE

5
BRILLIANT AND QUICK SERVICE, SO EASY Reviewed on: 9th March 2021

Great customer service

5
Customer service is always great and they always have a resolution to my problems Reviewed on: 9th March 2021

Request for statement information

5
Didn't need to speak to an agent directly. Quick and efficient response from online chat Reviewed on: 9th March 2021

Review NatWest Group - Cora: Digital assistant now

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