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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Pending transaction

5
Needed information and was told exactly what to do very quickly Reviewed on: 9th March 2021

Brilliant

5
Very helpful in every way, always answers questions quickly and effectively. Online banking app is brilliant and very easy to use, never have any problems Reviewed on: 9th March 2021

EASY TO USE ONLINE

5
BRILLIANT AND QUICK SERVICE, SO EASY Reviewed on: 9th March 2021

Great customer service

5
Customer service is always great and they always have a resolution to my problems Reviewed on: 9th March 2021

Request for statement information

5
Didn't need to speak to an agent directly. Quick and efficient response from online chat Reviewed on: 9th March 2021

Very responsive and easy to follow advice

5
Instant help in a easy to use app with easy to follow advice Reviewed on: 9th March 2021

Great

5
Perfect service, speedy and saved the need for a phone call for a simple issue Reviewed on: 9th March 2021

Fast and easy to understand

5
I was having a issue with an activation code and i got the answer i was looking for plus a great and very easy explanation among it for a better understanding. Great job Cora! Reviewed on: 9th March 2021

Best Automated Service Experienced

5
simple and easy system - no waiting for agents to answer your question - refreshing Reviewed on: 9th March 2021

Very prompt reply

5
Forgot my details and had a very quick reply to help me. Reviewed on: 9th March 2021

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