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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Brilliant

5
Very helpful in every way, always answers questions quickly and effectively. Online banking app is brilliant and very easy to use, never have any problems Reviewed on: 9th March 2021

EASY TO USE ONLINE

5
BRILLIANT AND QUICK SERVICE, SO EASY Reviewed on: 9th March 2021

Great customer service

5
Customer service is always great and they always have a resolution to my problems Reviewed on: 9th March 2021

Request for statement information

5
Didn't need to speak to an agent directly. Quick and efficient response from online chat Reviewed on: 9th March 2021

Very responsive and easy to follow advice

5
Instant help in a easy to use app with easy to follow advice Reviewed on: 9th March 2021

Great

5
Perfect service, speedy and saved the need for a phone call for a simple issue Reviewed on: 9th March 2021

Fast and easy to understand

5
I was having a issue with an activation code and i got the answer i was looking for plus a great and very easy explanation among it for a better understanding. Great job Cora! Reviewed on: 9th March 2021

Best Automated Service Experienced

5
simple and easy system - no waiting for agents to answer your question - refreshing Reviewed on: 9th March 2021

Very prompt reply

5
Forgot my details and had a very quick reply to help me. Reviewed on: 9th March 2021

Change of Address

5
Very quick, easy and simple to do this online. Highly recommended. Reviewed on: 9th March 2021

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