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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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NatWest Group - Cora Digital Assistant reviews (6061)

Reactivity Efficiency

5
Cora replies very quickly, provides relevant answers and shows a real efficiency. Congrats! Reviewed on: 9th March 2021
Pascal Vuong's avatar
Pascal Vuong

My CORA Exp

4
It is easily accessible, the automatic responses has a lot of information, that means it is regularly updated, so you can get a guidance on your query immediately, if not an agent will be assigned and take you through the process, very helpful, user friendly and innovative with customer care at its heart. Reviewed on: 9th March 2021
Munier Mohammed's avatar
Munier Mohammed

Change of address

5
Changing my address with Cora was quick and easy to complete Reviewed on: 9th March 2021
Sarah Cornish's avatar
Sarah Cornish

Efficiency

5
Very efficient service no fuss and answered the question without needing to send me anywhere or speak to someone. Reviewed on: 9th March 2021
Rebecca Pugh's avatar
Rebecca Pugh

Easy banking

5
I have been using NatWest online for years now, first on the website on my laptop, but latterly on the app on my phone. Never had an issue with either. On the occasions I needed face-to-face in the bank they have always been v.helpful. Reviewed on: 9th March 2021
Chris Bean's avatar
Chris Bean

Best Bank

5
Always there to help you and deal with any requests quickly. Reviewed on: 9th March 2021
Anne's avatar
Anne

Happy customer

5
Just easy to use, happy with the bank. Reviewed on: 9th March 2021
Erikavb's avatar
Erikavb

Help with a Fraud Dispute

5
Very prompt and efficient service Reviewed on: 9th March 2021
Lesley's avatar
Lesley

Instructions were easy to understand

5
I find I.T. difficult sometimes, your service is very user friendly. My problem has been with the Card reader, however I think I have overcome my misunderstanding Reviewed on: 9th March 2021
Kathleen West's avatar
Kathleen West

Super service

5
Cora is so simple to use and takes all the hassle out of changing details etc. Highly recommend using it. Reviewed on: 9th March 2021
julie's avatar
julie

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