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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very responsive and easy to follow advice

5
Instant help in a easy to use app with easy to follow advice Reviewed on: 9th March 2021
Kirstie's avatar
Kirstie

Great

5
Perfect service, speedy and saved the need for a phone call for a simple issue Reviewed on: 9th March 2021
lp105's avatar
lp105

Fast and easy to understand

5
I was having a issue with an activation code and i got the answer i was looking for plus a great and very easy explanation among it for a better understanding. Great job Cora! Reviewed on: 9th March 2021
Georgiana A Mustata's avatar
Georgiana A Mustata

Best Automated Service Experienced

5
simple and easy system - no waiting for agents to answer your question - refreshing Reviewed on: 9th March 2021
a chester 's avatar
a chester

Very prompt reply

5
Forgot my details and had a very quick reply to help me. Reviewed on: 9th March 2021
mdambrosio@hotmail.co.uk's avatar
[email protected]

Change of Address

5
Very quick, easy and simple to do this online. Highly recommended. Reviewed on: 9th March 2021
Darren Mckay's avatar
Darren Mckay

Reactivity Efficiency

5
Cora replies very quickly, provides relevant answers and shows a real efficiency. Congrats! Reviewed on: 9th March 2021
Pascal Vuong's avatar
Pascal Vuong

My CORA Exp

4
It is easily accessible, the automatic responses has a lot of information, that means it is regularly updated, so you can get a guidance on your query immediately, if not an agent will be assigned and take you through the process, very helpful, user friendly and innovative with customer care at its heart. Reviewed on: 9th March 2021
Munier Mohammed's avatar
Munier Mohammed

Change of address

5
Changing my address with Cora was quick and easy to complete Reviewed on: 9th March 2021
Sarah Cornish's avatar
Sarah Cornish

Efficiency

5
Very efficient service no fuss and answered the question without needing to send me anywhere or speak to someone. Reviewed on: 9th March 2021
Rebecca Pugh's avatar
Rebecca Pugh

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