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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6062)

Change of Address

5
Very quick, easy and simple to do this online. Highly recommended. Reviewed on: 9th March 2021
Darren Mckay's avatar
Darren Mckay

Reactivity Efficiency

5
Cora replies very quickly, provides relevant answers and shows a real efficiency. Congrats! Reviewed on: 9th March 2021
Pascal Vuong's avatar
Pascal Vuong

My CORA Exp

4
It is easily accessible, the automatic responses has a lot of information, that means it is regularly updated, so you can get a guidance on your query immediately, if not an agent will be assigned and take you through the process, very helpful, user friendly and innovative with customer care at its heart. Reviewed on: 9th March 2021
Munier Mohammed's avatar
Munier Mohammed

Change of address

5
Changing my address with Cora was quick and easy to complete Reviewed on: 9th March 2021
Sarah Cornish's avatar
Sarah Cornish

Efficiency

5
Very efficient service no fuss and answered the question without needing to send me anywhere or speak to someone. Reviewed on: 9th March 2021
Rebecca Pugh's avatar
Rebecca Pugh

Easy banking

5
I have been using NatWest online for years now, first on the website on my laptop, but latterly on the app on my phone. Never had an issue with either. On the occasions I needed face-to-face in the bank they have always been v.helpful. Reviewed on: 9th March 2021
Chris Bean's avatar
Chris Bean

Best Bank

5
Always there to help you and deal with any requests quickly. Reviewed on: 9th March 2021
Anne's avatar
Anne

Happy customer

5
Just easy to use, happy with the bank. Reviewed on: 9th March 2021
Erikavb's avatar
Erikavb

Help with a Fraud Dispute

5
Very prompt and efficient service Reviewed on: 9th March 2021
Lesley's avatar
Lesley

Instructions were easy to understand

5
I find I.T. difficult sometimes, your service is very user friendly. My problem has been with the Card reader, however I think I have overcome my misunderstanding Reviewed on: 9th March 2021
Kathleen West's avatar
Kathleen West

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