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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy banking

5
I have been using NatWest online for years now, first on the website on my laptop, but latterly on the app on my phone. Never had an issue with either. On the occasions I needed face-to-face in the bank they have always been v.helpful. Reviewed on: 9th March 2021

Best Bank

5
Always there to help you and deal with any requests quickly. Reviewed on: 9th March 2021

Happy customer

5
Just easy to use, happy with the bank. Reviewed on: 9th March 2021

Help with a Fraud Dispute

5
Very prompt and efficient service Reviewed on: 9th March 2021

Instructions were easy to understand

5
I find I.T. difficult sometimes, your service is very user friendly. My problem has been with the Card reader, however I think I have overcome my misunderstanding Reviewed on: 9th March 2021

Super service

5
Cora is so simple to use and takes all the hassle out of changing details etc. Highly recommend using it. Reviewed on: 9th March 2021

Excellent

5
Changed business name in minutes Reviewed on: 9th March 2021

Prompt reply

5
My questions were answered very promptly which i feel is very important Reviewed on: 9th March 2021

Understand

5
Very quick to respond and was sorted very quickly Reviewed on: 9th March 2021

Very intelligent

5
Cora handles all my queries timely and correctly. Very useful as I don't have to wait for banks to open for queries to be solved. Reviewed on: 9th March 2021

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