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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very efficient

5
Using the digital assistant is very efficient for the majority of my personal queries with my banking. Anything not dealt with by the digital assistant is quickly transferred to an advisor, though its very rare that happens now Reviewed on: 8th March 2021

Quick response with easy to follow instructions & advice.

5
Each time I’ve used the chat I’ve received a fast response with clear and easy to follow instructions and advice on the subject/ issue raised. Thank you Reviewed on: 8th March 2021

Very helpful and understanding

5
Iam new to online banking and Carla has helped me all the time Reviewed on: 8th March 2021

Super intuitive

5
Great dealins with this online assistant. Solved my issue very quickly and very intuitive to use!! Reviewed on: 8th March 2021

Excellant service

5
Very helpful , fast and kind service provided for me thanks Reviewed on: 8th March 2021

Great service

5
Always had a great service from NatWest would recommend them to anyone looking for a bank account Reviewed on: 8th March 2021

Happy customer!

5
Brilliant service, quick easy and no jargon involved, I feel valued as a customer, well done Natwest Reviewed on: 8th March 2021

Satisfied

5
I was satisfied with the service Reviewed on: 8th March 2021

Always extremely helpful

5
I suffer with mental health and in branch they always make me feel comfortable and nothing it’s too much bother when it comes to extra explaining and putting me in the right direction Reviewed on: 8th March 2021

AGAM

5
Clear and helpful instructions. Reviewed on: 8th March 2021

Review NatWest Group - Cora: Digital assistant now

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