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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Great service

5
Always had a great service from NatWest would recommend them to anyone looking for a bank account Reviewed on: 8th March 2021

Happy customer!

5
Brilliant service, quick easy and no jargon involved, I feel valued as a customer, well done Natwest Reviewed on: 8th March 2021

Satisfied

5
I was satisfied with the service Reviewed on: 8th March 2021

Always extremely helpful

5
I suffer with mental health and in branch they always make me feel comfortable and nothing it’s too much bother when it comes to extra explaining and putting me in the right direction Reviewed on: 8th March 2021

AGAM

5
Clear and helpful instructions. Reviewed on: 8th March 2021

cora helped me

5
i didnt know my bank details so i asked cora Reviewed on: 8th March 2021

Like a bank ought to be

5
Friendly, efficient and always helpful Reviewed on: 8th March 2021

Information Request

5
Cora was prompt, asking all the right questions to ensure that I had a answer/solution to the presented issue. Reviewed on: 8th March 2021

Action to be taken

5
It was a quick and hassle free exercise Reviewed on: 8th March 2021

Cora was quick and efficient with dealing with my issue.

5
Required information and wasn’t sure how to access the data. Cora was very clear with her instructions and guidance. Able to obtain relevant information within minutes. Thank you Cora. Reviewed on: 8th March 2021

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