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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Natwest gave me the chance to start my business. I will always stand by them.

5
10 out of 10 for safety customer service. Reviewed on: 8th March 2021

Best place to Bank

5
Always professional helpful staff. Recommend to all Reviewed on: 8th March 2021

Very Helpful

5
No kids to tell me what to do ! Very uncomputer friendly granny Reviewed on: 8th March 2021

So simple to use

5
Changing my office address would normally be such a drawn out process but using Cora it took a couple of minutes Reviewed on: 8th March 2021

So quick and easy, solved my issue

5
Great system, thought I’d be on phone for ages Cora helped instantly Reviewed on: 8th March 2021

The helpful Ai

4
It was a different type of help I was offered by the advice chat aid Cora. Since leaving the natwest website i can honestly say I already miss her advice, albeit brief, and even though I didn't want to say goodbye we parted amicably. Props to Natwest to finding such a egraciating chat ai :) Reviewed on: 8th March 2021

Quick answers

5
My query was answered quickly and accurately Reviewed on: 8th March 2021

Speed of change of address

4
I just logged into my account to change my address expecting to have to call but was able to do so easily using Cora Reviewed on: 8th March 2021

Ease of use and a seamless digital assistant

5
Perfect and easy to work with cant fault cora one bit and I'd be happy to use it again Reviewed on: 8th March 2021

Mrs

5
Easy quick way to contact Nat West, Cora was very helpful Reviewed on: 8th March 2021

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