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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

cora helped me

5
i didnt know my bank details so i asked cora Reviewed on: 8th March 2021

Like a bank ought to be

5
Friendly, efficient and always helpful Reviewed on: 8th March 2021

Information Request

5
Cora was prompt, asking all the right questions to ensure that I had a answer/solution to the presented issue. Reviewed on: 8th March 2021

Action to be taken

5
It was a quick and hassle free exercise Reviewed on: 8th March 2021

Cora was quick and efficient with dealing with my issue.

5
Required information and wasn’t sure how to access the data. Cora was very clear with her instructions and guidance. Able to obtain relevant information within minutes. Thank you Cora. Reviewed on: 8th March 2021

Natwest gave me the chance to start my business. I will always stand by them.

5
10 out of 10 for safety customer service. Reviewed on: 8th March 2021

Best place to Bank

5
Always professional helpful staff. Recommend to all Reviewed on: 8th March 2021

Very Helpful

5
No kids to tell me what to do ! Very uncomputer friendly granny Reviewed on: 8th March 2021

So simple to use

5
Changing my office address would normally be such a drawn out process but using Cora it took a couple of minutes Reviewed on: 8th March 2021

So quick and easy, solved my issue

5
Great system, thought I’d be on phone for ages Cora helped instantly Reviewed on: 8th March 2021

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