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NatWest Group - Cora: Digital assistant reviews

3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Easy to use

5
Having Cora instantly there when I needed some help stopped me stressing. I found the answer straight away and solved my problem. Reviewed on: 8th March 2021

Quick and efficient

4
When I asked, the answer came up straighy away Reviewed on: 8th March 2021

Very helpful

5
I don't think card readers are a very good idea for banking. You are making it harder for people to bank online, especially those who don't know what they are doing Reviewed on: 8th March 2021

Answers questions well

5
It was a Quick and efficient service Reviewed on: 8th March 2021

easy to use ....

5
very efficient very clear and easy to use Reviewed on: 8th March 2021

Prompt and accurate response

5
My request was quickly and accurately fulfilled. The chatbot feature within Natwest has come a long way since its first introduction. Reviewed on: 8th March 2021

Easy to use

5
The Cora app and NatWest banking app are both easy to use, with a good lay out, easy to navigate around and can do most things with the touch of a button Reviewed on: 8th March 2021

Quick response

5
It's first time to chat and it was very smooth n nice Reviewed on: 8th March 2021

Fast, Efficient and straight forward

5
Natwest have always made sure I am happy and when ever I am need of changing, updating or contacting them they have always been helpful Reviewed on: 8th March 2021

Online chat

5
It was very easy and quick to resolve the problem Reviewed on: 8th March 2021

Review NatWest Group - Cora: Digital assistant now

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