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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

The helpful Ai

4
It was a different type of help I was offered by the advice chat aid Cora. Since leaving the natwest website i can honestly say I already miss her advice, albeit brief, and even though I didn't want to say goodbye we parted amicably. Props to Natwest to finding such a egraciating chat ai :) Reviewed on: 8th March 2021
monty.walton93's avatar
monty.walton93

Quick answers

5
My query was answered quickly and accurately Reviewed on: 8th March 2021
Philippa's avatar
Philippa

Speed of change of address

4
I just logged into my account to change my address expecting to have to call but was able to do so easily using Cora Reviewed on: 8th March 2021
James O'Connor's avatar
James O'Connor

Ease of use and a seamless digital assistant

5
Perfect and easy to work with cant fault cora one bit and I'd be happy to use it again Reviewed on: 8th March 2021
Azz's avatar
Azz

Mrs

5
Easy quick way to contact Nat West, Cora was very helpful Reviewed on: 8th March 2021
Catherine Wells's avatar
Catherine Wells

Easy to use

5
Having Cora instantly there when I needed some help stopped me stressing. I found the answer straight away and solved my problem. Reviewed on: 8th March 2021
Lorna 's avatar
Lorna

Quick and efficient

4
When I asked, the answer came up straighy away Reviewed on: 8th March 2021
Tim Hazell's avatar
Tim Hazell

Very helpful

5
I don't think card readers are a very good idea for banking. You are making it harder for people to bank online, especially those who don't know what they are doing Reviewed on: 8th March 2021
Maggie Seggers's avatar
Maggie Seggers

Answers questions well

5
It was a Quick and efficient service Reviewed on: 8th March 2021
Steve's avatar
Steve

easy to use ....

5
very efficient very clear and easy to use Reviewed on: 8th March 2021
links support's avatar
links support

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