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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Prompt and accurate response

5
My request was quickly and accurately fulfilled. The chatbot feature within Natwest has come a long way since its first introduction. Reviewed on: 8th March 2021

Easy to use

5
The Cora app and NatWest banking app are both easy to use, with a good lay out, easy to navigate around and can do most things with the touch of a button Reviewed on: 8th March 2021

Quick response

5
It's first time to chat and it was very smooth n nice Reviewed on: 8th March 2021

Fast, Efficient and straight forward

5
Natwest have always made sure I am happy and when ever I am need of changing, updating or contacting them they have always been helpful Reviewed on: 8th March 2021

Online chat

5
It was very easy and quick to resolve the problem Reviewed on: 8th March 2021

simple easy to follow

5
simple easy to follow, even for an elderly incompetent computer user Reviewed on: 8th March 2021

been with NatWest all our business life

5
always been helpful and usually easy to deal with Reviewed on: 8th March 2021

Very fast

5
Very fast ,thank you son machi fast fast fast Reviewed on: 8th March 2021

Easy to use

5
Easy to use and very time efficient Reviewed on: 8th March 2021

So helpful

5
Very quick and easy to use thanks so much Reviewed on: 8th March 2021

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