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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very helpfull

5
very helpful and answered questions i wanted to know Reviewed on: 10th March 2021
kathryn finney's avatar
kathryn finney

Absolutely fantastic

5
Absolutely fantastic Customer service at its best....Modern banking for a modern world Reviewed on: 10th March 2021
Nick sapsford's avatar
Nick sapsford

Large Payment

5
Very efficient, can`t fault it. That`s it. Reviewed on: 10th March 2021
michael snelham's avatar
michael snelham

Helpful

5
Easy to access and helpful , answers quickly and efficiently with diffrent options Reviewed on: 10th March 2021
Maureen Boyle's avatar
Maureen Boyle

Excellent service always

5
Every time quick help is handy. With the bank 10 years I always had information of changes by post or email. Recommend newest business banking. Reviewed on: 10th March 2021
Rajesh Depala 's avatar
Rajesh Depala

VISA DEBIT CARD REJECTION

3
I WAS ASKING WHY MY VISA DEBIT CARD IS NOT ACCEPTED AT TESCO FUEL PUMPS BUT ACCEPTED AT THE PAYMENT KIOSK. i DO NOT HAVE THIS PROBLEM WITH ASDA. Reviewed on: 10th March 2021
COLIN T DEAN's avatar
COLIN T DEAN

Just perfect, very real

4
I asked Cora some challenging questions about banking, including limits and how to do bank transfers. Was as good as dealing with a human. Reviewed on: 10th March 2021
c_greenwood@ntlworld.com's avatar
[email protected]

I love Cora

5
As usual fast and very helpful, I’m so happy with Cora Reviewed on: 10th March 2021
Francesco Senatore's avatar
Francesco Senatore

Quick

5
The service was quick and easy to use and I got answers to my question in moments! Reviewed on: 10th March 2021
Laura Owens's avatar
Laura Owens

Excellent simple process that helps me easily

5
perfect product so simple to use and easy to understand so impressed how much info it picks up and points you in the right direction very happy Reviewed on: 10th March 2021
Stacey Thompson's avatar
Stacey Thompson

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