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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Superfamily answers

5
My question was answered swiftly and perfectly Reviewed on: 11th March 2021
Amanda Jane Derner's avatar
Amanda Jane Derner

Good service

5
Gave me all the answers I needed Reviewed on: 11th March 2021
Ala Kielyn-Stoodley's avatar
Ala Kielyn-Stoodley

Change of Address

4
Able to assist successfully without me having to visit a branch Reviewed on: 11th March 2021
Lesley A T Gaj's avatar
Lesley A T Gaj

Good customers services

5
No delay in transactions No delay when it's come to cancellation of any unwanted transaction Reviewed on: 11th March 2021
Mutiat's avatar
Mutiat

Great service from the digital assistant.

5
I had a swift, efficient and responsive service when I reactivated my ISA in the Natwest app with Cora the digital assistant. Great innovation Natwest and happy to have been a customer for over a decade. Reviewed on: 11th March 2021
CM's avatar
CM

Very helpful

5
I was unsure of something & cora helped me out Reviewed on: 10th March 2021
Kerry 's avatar
Kerry

Positive

4
It's quick, easy to use and immediate. Reviewed on: 10th March 2021
Patrick 's avatar
Patrick

Amazing Cora

5
Fast and easy to use very helpful Reviewed on: 10th March 2021
Ioannis Poimenidis's avatar
Ioannis Poimenidis

Very efficient and helpful

5
Very efficient and helpful. Also very quick, so saved me going to the bank. Excellent Reviewed on: 10th March 2021
Marina Richards's avatar
Marina Richards

Super easy

5
Excellent speed in answering my questions and query answered immediately. brilliant Reviewed on: 10th March 2021
Libby Turner's avatar
Libby Turner

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