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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

ISA activation chat box

5
Quick simple, friendly and easy to understand process. Reviewed on: 11th March 2021

difficulty in making payments

1
poor i cannot send more than £1000 on thw mobile app Reviewed on: 11th March 2021

Very good

5
I feel everything very good . I really like that Reviewed on: 11th March 2021

The response is so fast and to the point

5
The response is so fast and to the point, easy to follow instructions, no nonsense Reviewed on: 11th March 2021

Fantastic

5
Very helpful and clear, advice. Very patient and communication skills Reviewed on: 11th March 2021

Great service!

5
As someone who dreads phone calls, I am very happy with this digital assistance. Reviewed on: 11th March 2021

Straight to the point

5
Cora is a very simple and straight forward system to use. It recognizes what part of the online banking system you are using and is there to give you any assistance you require in a very simple and concise way Reviewed on: 11th March 2021

No time waiting it is so easy

4
There is no fuss or time wasting to get answers Reviewed on: 11th March 2021

Quick and easy to use

5
I received help from Cora straight away. My problem was sorted out immediately without any fuss. Reviewed on: 11th March 2021

quick professional

5
she was very helpful answer all my questions very quick and professional Reviewed on: 11th March 2021

Review NatWest Group - Cora: Digital assistant now

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