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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fantastic

5
Very helpful and clear, advice. Very patient and communication skills Reviewed on: 11th March 2021
Jennifer Francis 's avatar
Jennifer Francis

Great service!

5
As someone who dreads phone calls, I am very happy with this digital assistance. Reviewed on: 11th March 2021
Breno Martinelli's avatar
Breno Martinelli

Straight to the point

5
Cora is a very simple and straight forward system to use. It recognizes what part of the online banking system you are using and is there to give you any assistance you require in a very simple and concise way Reviewed on: 11th March 2021
Lee Bailey's avatar
Lee Bailey

No time waiting it is so easy

4
There is no fuss or time wasting to get answers Reviewed on: 11th March 2021
Vera Holbein's avatar
Vera Holbein

Quick and easy to use

5
I received help from Cora straight away. My problem was sorted out immediately without any fuss. Reviewed on: 11th March 2021
Joanne Tate's avatar
Joanne Tate

quick professional

5
she was very helpful answer all my questions very quick and professional Reviewed on: 11th March 2021
izabela labbe's avatar
izabela labbe

Always happy

5
Cora can always put me in the right direction Reviewed on: 11th March 2021
ninarawlings@mail.com's avatar
[email protected]

Card question

5
Wanted to know if my card was on its way. Cora answered quickly and politely and solved the problem. Reviewed on: 11th March 2021
Pete's avatar
Pete

Fantastic service

5
I needed an iban and swift number for a refund, I was given the information as to how to find within seconds! Reviewed on: 11th March 2021
Carol's avatar
Carol

Fab bank

5
Have banked with the NatWest since I got married, I find them quick efficient friendly very helpful. I will never bank with anybody else. NatWest have helped me and my husband over the years and now my daughter banks with them Reviewed on: 11th March 2021
Tracy's avatar
Tracy

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