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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Straight to the point

5
Cora is a very simple and straight forward system to use. It recognizes what part of the online banking system you are using and is there to give you any assistance you require in a very simple and concise way Reviewed on: 11th March 2021

No time waiting it is so easy

4
There is no fuss or time wasting to get answers Reviewed on: 11th March 2021

Quick and easy to use

5
I received help from Cora straight away. My problem was sorted out immediately without any fuss. Reviewed on: 11th March 2021

quick professional

5
she was very helpful answer all my questions very quick and professional Reviewed on: 11th March 2021

Always happy

5
Cora can always put me in the right direction Reviewed on: 11th March 2021

Card question

5
Wanted to know if my card was on its way. Cora answered quickly and politely and solved the problem. Reviewed on: 11th March 2021

Fantastic service

5
I needed an iban and swift number for a refund, I was given the information as to how to find within seconds! Reviewed on: 11th March 2021

Fab bank

5
Have banked with the NatWest since I got married, I find them quick efficient friendly very helpful. I will never bank with anybody else. NatWest have helped me and my husband over the years and now my daughter banks with them Reviewed on: 11th March 2021

Superfamily answers

5
My question was answered swiftly and perfectly Reviewed on: 11th March 2021

Good service

5
Gave me all the answers I needed Reviewed on: 11th March 2021

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