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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Good customer feedback

4
Very impressed with the service I received today thank you Reviewed on: 11th March 2021
Bianca Hugill's avatar
Bianca Hugill

Quick and easy to use

5
Hopefully a full complete response Reviewed on: 11th March 2021
tatebryan108@gmail.com's avatar
[email protected]

Very helpful digital assistant!

5
I had to change my address, and the digital assistant made it so easy by giving me options to select, and found me the address to confirm. Reviewed on: 11th March 2021
Samuel's avatar
Samuel

Good clear help

5
Very fast response , as I had tried to contact the bank on the phone which was very frustrating this was good. Reviewed on: 11th March 2021
Satisfied customer's avatar
Satisfied customer

The fastest and easiest way to implement changes

5
I am amazed how easy and quick implementing the changes I needed was with this service. This is an absolutely amazing innovation! Finally feels like banking in 21st century Reviewed on: 11th March 2021
K's avatar
K

excellent, prompt customer services

5
When I needed help, the bank staff, online staff, or phone staff were excellent and helpful. Online banking is very easy to use. My mortgage was also provided at very good rates. Reviewed on: 11th March 2021
Iqbal Sahibzada's avatar
Iqbal Sahibzada

Quick, efficient and helpful

5
It quickly addressed my question and put my mind at ease Reviewed on: 11th March 2021
Joanne Meah's avatar
Joanne Meah

Concise information

5
I used Cora and quickly obtained help to sort my bank card out Reviewed on: 11th March 2021
Billy Abbott's avatar
Billy Abbott

Brilliant

5
.My query was answered straight away. With the exact answer that i needed/ Reviewed on: 11th March 2021
Jo's avatar
Jo

Cora review

4
It's easy to use once you get the hang of the right words to type in a message. Quick and easy, usually with the right answers or directions to go. Reviewed on: 11th March 2021
Kim Gallagher's avatar
Kim Gallagher

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