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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

The fastest and easiest way to implement changes

5
I am amazed how easy and quick implementing the changes I needed was with this service. This is an absolutely amazing innovation! Finally feels like banking in 21st century Reviewed on: 11th March 2021
K's avatar
K

excellent, prompt customer services

5
When I needed help, the bank staff, online staff, or phone staff were excellent and helpful. Online banking is very easy to use. My mortgage was also provided at very good rates. Reviewed on: 11th March 2021
Iqbal Sahibzada's avatar
Iqbal Sahibzada

Quick, efficient and helpful

5
It quickly addressed my question and put my mind at ease Reviewed on: 11th March 2021
Joanne Meah's avatar
Joanne Meah

Concise information

5
I used Cora and quickly obtained help to sort my bank card out Reviewed on: 11th March 2021
Billy Abbott's avatar
Billy Abbott

Brilliant

5
.My query was answered straight away. With the exact answer that i needed/ Reviewed on: 11th March 2021
Jo's avatar
Jo

Cora review

4
It's easy to use once you get the hang of the right words to type in a message. Quick and easy, usually with the right answers or directions to go. Reviewed on: 11th March 2021
Kim Gallagher's avatar
Kim Gallagher

ISA activation chat box

5
Quick simple, friendly and easy to understand process. Reviewed on: 11th March 2021
Neil Monaghan's avatar
Neil Monaghan

difficulty in making payments

1
poor i cannot send more than £1000 on thw mobile app Reviewed on: 11th March 2021
Anthony Boardman's avatar
Anthony Boardman

Very good

5
I feel everything very good . I really like that Reviewed on: 11th March 2021
Vy ha hoang's avatar
Vy ha hoang

The response is so fast and to the point

5
The response is so fast and to the point, easy to follow instructions, no nonsense Reviewed on: 11th March 2021
Dan's avatar
Dan

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