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NatWest: Gold account reviews

Name: Gold account
Rating: 4.54 (365 reviews)

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4.48

Based on 365 reviews, last reviewed 14th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023

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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

40 years and counting with nat west

why move banks if you're secure and confident in what you have Reviewed on: 18th February 2023

The best bank account

I am with NatWest bank around 10years! Never cross my mind to change the bank to another, simply, I feel takecare, informed, always recived help whan I needed! Online banking very clear and easy to use! Congrats Natwest! I couldn’t get better! Reviewed on: 18th February 2023

Excellent

It’s so easy to use, if you need help it’s there. Really great customer service I can do all my banking via this app Reviewed on: 18th February 2023

Great Service

Been with Nat West for 44 years I can honestly say never had any problem's and if I had they have been sorted efficiently and professionally.. Reviewed on: 18th February 2023

Very satisfactory customer service

Customer satisfaction a top priority Reviewed on: 18th February 2023

Great bank. Great App.

Been a natwest customer for years and they have never let me down. Very helpful with all queries that have been raised. Reviewed on: 18th February 2023

Feel secure with app that I can minimise fraud

I check in at least daily on transactions through the app, get quick access to approve a transaction, unblock a possible fraudulent transaction if I’ve made it etc money feels secure. Savings interest a bit disappointing. Reviewed on: 18th February 2023

Natwest is the best

Natwest is like a best friend for me Reviewed on: 18th February 2023

Always helpful

Nat West has gone to great lengths to make their online services intuitive. I appreciate the efforts the bank has made to do this over the last 5 or so years. The app was clunky and limited in features. But now it covers all I need including features like getting a PDF to print or read on screen to check a bill. So much better than paper statements. And staff at our local branch are happy to offer advice if you explain what you’re were hoping to do in the app when you got stuck. Reviewed on: 18th February 2023

Simply the best great staff always there for the members

Whenever I need help Nat west has been there for me over twenty years Numerous occasion of dire needs Reviewed on: 18th February 2023

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