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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2129 reviews)

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4.51

Based on 2,129 reviews, last reviewed 31st Mar 2026

2200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Top Lender My experience was excellent. I received the money within days. An easy and fast lender that anyone can rely on. Reviewed on: 29th March 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2129)

Good service in stores and online presence

Positive experience in stores, good customer service and communication to resolve difficulties Reviewed on: 17th September 2022

Fraudulent, liars, benefitting from deceased peoples accounts, lack of morals and just the worst service

If I could give this bank less than one star I would do so in a heart beat. My dreadful experience with this bank began when my Dad who held an account with NatWest passed away on the 31 July 2022. It’s now the 16th of September and this bank still has not transferred my dads account to me. I’m his sole next of kin, there was no Will and my dad lived in council accommodation. My dad didn’t have thousands but he had enough to pay for his funeral etc. I originally was promised that my dads funds would be transferred within two weeks; so I felt reassured that I could pay for my dads service, but two weeks went by and still no transfer, so I called into my local branch in Barnsley where I had to sit and wait for an hour before the correct department answered the call that the employee was trying to put through. When they answered the call I was told that it would be another 10 days for the funds to be transferred. Because of this my husband and I scraped together the money via credit cards and some small amount of savings we had to pay for the service. I was then told I would get the transfer on the 13th September, so I was relieved as I could pay the credit cards etc but the 13th came and still no transfer. I called the bank again and explained that I was in a tricky position and desperately needed the transfer to take place. I was told that I was never told I would get it in the 13th and pretty much called a lair. This really upset me as I was told that date and said it should be recorded. But the employee carried on calling me until she finally said She would put my case through as an urgent case and said the money would be in my account by Friday. I called the bank back on Thursday as I wanted to ensure the money would arrive, considering my past disappointments, I was then told that an urgent case takes 5 days to clear. I reiterated my position and asked to speak to someone in charge, but I was told I couldn’t speak to anyone but I was advised to carry on checking my bank. I called the bank back today Friday 16th September and I was told my dads account had been moved to closure and reassured the money would be transferred at 6PM. It’s now 8PM and no transfer has taken place and it’s a bank holiday on Monday, so I have no idea now if and when I will get the small amount of money my dad had. Let alone the sadness of this situation I’m also grieving my dad and keep having to repeat myself time and time again opens up all the emotional loss I’m feeling inside. This bank do not care for the general public, this bank is fraudulent and this bank lies: I urge anyone to seriously look at their practices when dealing with bereavement, I’m as pretty sure there are hundreds of people feeling the exact same. Do not trust this bank, please bank anywhere other than with NatWest ! Reviewed on: 16th September 2022

If you like to spent your time on struggling with bank

Worst bank ever !!!!!!!!! Tried to open bank account online - they are saying that you should wait up to 48 hours for document validation. After 4 days ,I'm getting information - you have to wait. more 2 days !!!!! waiting for account 6 days !!!!!! No escalation path -can't call them , you have only a chat - if you like a trouble - you like to fight with support team, you like to spent your time on trying to fix their issues - feel free to choose that bank Reviewed on: 8th September 2022

Bad customer service

Shocking customer service. Incompetent old fashioned bank Reviewed on: 10th August 2022

Worst bank, go elsewhere

Marketing stunts is all they are. Different types of accounts with "benefits" like silver, gold and platinum where you have to pay, BUT ALL FOR NOTHING. you hardly use any of the benefits but when you need something they can never, ever resolve. Empty promises, shocking banking system with zero internal communication. Deposited a cheque to a branch. Branch have a record but natwest doesn't. A customer service team that can't serve its customer as each branch has its own system and the central system is dated. Average bank when nothing goes wrong. But the worst bank when it goes wrong. I will be finding an alternative bank Reviewed on: 10th August 2022

Basic banking

NatWest provide very basic backing, not much product provided. Reviewed on: 8th August 2022

Incompetent employee sent card to wrong address. I cant go for holiday because of this.

Awful experience. They sent my new card to wrong address. When I called them, they didn't try to do anything faster. I have to wait another 3 days. I told them I have week off and wanted to go for holiday. I cant leave because I cant buy flight ticket, pay hotel. Literally nothing. Their employee Asha did mistake and I am going to suffer and lose one week from office holiday. I am going to file lawsuit. This is horrendous. Worst lazy unprofessional bank I have ever had. Reviewed on: 24th June 2022

Appalling service , incompetent staff

I spend so much time calling this bank as branches are few and far between . The age of the internet has canged things for the worse. I am closing my account and of course i will never reccomend . Reviewed on: 21st June 2022

Great service

Great app and easy to use. Helpful staff and well informed Reviewed on: 18th May 2022

Great

Never had any problems banking with Natwest, and all queries have always been resolved promptly Reviewed on: 4th April 2022

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