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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Branch Issues

Although their online banking is great,every time I go into branch I can expect to wait for around 30 minutes as they only have 2 tills open. Reviewed on: 15th November 2018

excellent

my bank staff are always very friendly and helpful Reviewed on: 15th November 2018

Good for general needs

Good for getting you to keep within the budget habit. Reviewed on: 14th November 2018

Mobile App

Easy to use mobile app. It is the one reason I bank with them, Reviewed on: 12th November 2018

Fantastic Service

Natwest have proven to be reliable, safety-driven, and incredibly friendly. I've never regretted opening a bank account with them, and they have competitive rates and offers for many of their services. Reviewed on: 12th November 2018

Reliable

Have been with NatWest for 30 years. Always been helpful, approachable, and pleasant to deal with. Reviewed on: 11th November 2018

ok

nothing special, annoying safety features Reviewed on: 10th November 2018

Excellent Service

I have banked with Natwest for over 25 years and they always look after me and offer excellent value and service. Reviewed on: 9th November 2018

Loyalty is not just one sided

Been with Natwest since I was 16 so many years now! There have been ups and downs as with most banks but a recent phone call about a loan confirmed for me that loyalty doesn't have to be one sided. Reviewed on: 9th November 2018

Very Basic

Serves it's purpose, but no bells or whistles Reviewed on: 8th November 2018

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