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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

93% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Good service

NatWest are a old style bank with helpful staff Reviewed on: 8th December 2018

Card reader annoyance

If you dont have your card reader you have to phone them and go through security just to setup a new payee. My wife is with halifax and they phone you with a code to confirm in order to setup a new payee - so much easier. Reviewed on: 5th December 2018

Amazing

NatWest are incredibly helpful, I’ve never had any issues with them at all Reviewed on: 2nd December 2018

Happy with service

Been banking with NatWest since i was 12 and I had my first paper round. Since then I have used a range of their products. They are not perfect, no bank is but overall I am happy with them. Reviewed on: 1st December 2018

lost debit card

Excellent customer service, sent a replacement card very quickly and offered an alternative method to withdraw cash if I needed to get money out before my card arrived Reviewed on: 29th November 2018

Good advice

Had so much help and advice from this bank. Reviewed on: 26th November 2018

nice simple friendly banking

always helpful is just a bank no dramas no hassle Reviewed on: 25th November 2018

Best bank

I would recomend,untill now for me was all good. Reviewed on: 24th November 2018

Reward Account

Recommended.I switched from TSB and received £125 and as the account has 2% cashback on many bills I have received £5.91 a month since although you do pay £2 a month for it.The only drawback is you must pay in at least £1500 per month to qualify. I am not keen on the card reader to set up bill payments but their telephone number is freephone and their customer service is excellent and very helpful. I manage the bulk of transactions online and you can use an app if you prefer, I have switched bank accounts 4 times and without doubt the Reward Account is the best so I do not think I will switch again. Reviewed on: 23rd November 2018

Does what it should

In all honesty, I am neither happy or displeased with our account. I just can't be bothered to switch to anywhere else. I am happy enough. Reviewed on: 17th November 2018

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