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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

GOOD ACCOUNT WITH EXCELLENT CUSTOMER SERVICE

STAFF ARE ALWAYS REALLY HELPFUL, I LOVE THE FACILITY TO BANK CHANGE IN THE BANK WITH THE NEW MACHINES INSTALLED Reviewed on: 11th February 2018

Excellent Customer Service

Our local branch Weston Favell, Northampton has excellent Customer Service and I have recommended them to family and friends Reviewed on: 10th February 2018

Excellent service

I had my account compromised and they were amazing at sorting it out very quickly as well. Reviewed on: 10th February 2018

Natwest

I have been with Natwest for years i went for a basic account as i didn't want an overdraft but i do have a cheque book which is really handy Reviewed on: 10th February 2018

Good app, no interest

We chose our bank based on the usability of its interfaces. Natwest has a solid, easy to use app. No interest on current accounts (unlike Santander where I was before) but guess that's fairly standard nowadays! Reviewed on: 10th February 2018

No fees for returned DDs

No fees for returned DDs or overdrafr Reviewed on: 10th February 2018

average feelings towards natwest because they dont seem to reward longstanding customers

the natwest rewards was very good at first but then some main retailers must have withdrew and now there is little chance of earning rewards, also i can't do the 2% cashback because i have prepayment meters for gas and electric Reviewed on: 10th February 2018

very happy

very good service never had any issues Reviewed on: 9th February 2018

payments

natwest was able 2 stop a payment that sky was going to take out when they wasnt meant to Reviewed on: 9th February 2018

good friendly honest banking

A very personal friendly service in branch. Also very quick to contact myself and sort out fraudulent activity spotted on my account. Reviewed on: 9th February 2018

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