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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Very friendly, always helpful customer services staff on the phone and in the bank

They have the special talent to treat you like a friend usually and that is very pleasing Reviewed on: 8th February 2018

Solid Bank

Appreciate their Customer Service Reviewed on: 8th February 2018

Great customer service

Natwest are always there if I need them and their online banking is flawless. Reviewed on: 8th February 2018

all you need in a no frills bank account

i have had a basic account for years now and yes you dont get a contactless card or overdraft but it gives you everything you need direct debits and online banking and i have always had a great customer service Reviewed on: 7th February 2018

Simple to use account

Good account, shame we have no bank in our town any more. Reviewed on: 6th February 2018

Excellent

I’ve been with natwest for 20+ years and always found them excellent and helpful. Never had a problem with anything and very friendly staff. The one time I was a victim of internet banking theft, they refunded my £1000 within hours. Would definitely recommend. Reviewed on: 5th February 2018

Been with for years

Opened this account as teenager. Have stuck with ever since. no problems at all. Reviewed on: 4th February 2018

A bank for everyone

I have had accounts with Natwest since I was 10 years old. I have a basic current account with them but have also had a student account, experience with overdrafts and personal loans and credit cards. My experience has always been a positive one. The staff at Natwest (in branch and on the telephone) are so helpful, the online service is excellent and straight forward and I have managed to easily apply and successfully acquire any product I should want. The interest rates are very favourable and as I have said its incredibly easy to navigate online and manage - exactly what I'm looking for in a bank! Reviewed on: 4th February 2018

Excellent customer service

Helped me when applying for mortgage. Printed out my previous statements no problems at all. Reviewed on: 4th February 2018

Natwest Does Good!

Since banking with Natwest I have had such a positive experience. Their customer service is excellent and their online and mobile banking systems are easy to use and straightforward. Just what I need. Reviewed on: 30th January 2018

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