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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
79% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

excellent bank

5
great customer service and an easy to use app Reviewed on: 28th January 2018

Not very good

2
Honestly, they were just always delaying responses I required and I had many problems with them allowing unexpected money to leave my account. I closed my account with them Reviewed on: 20th January 2018

Natwest account

4
A basic account that has low overdraft charges. Reviewed on: 19th January 2018

Easy

4
Simple, easy and basic account. Online and App options are easy to use as well. Reviewed on: 15th January 2018

Natwest great bank

5
I have stayed with my natwest account since student days. I’m 43 now and never regretted it! Had mortgages through them and everything... Reviewed on: 8th January 2018

Happy customer

5
I have never had any problems with this bank, very secure. I have been with this bank for over 10 years. Reviewed on: 6th January 2018

Friendly and helpfull

4
I always find the customer service to be friendly and helpfull. I would not hesitate to c9ntact them for any query I have. Reviewed on: 6th January 2018

Not good service

2
Trying to do anything with Natwest is often quite difficult, and when I had my card stolen I cancelled within 15 minutes and they still managed to spend £80 contactlessly which I did not get back. Reviewed on: 5th January 2018

Will never change banks

5
Have always been with Natwest and feel they offer the best customer service and products Reviewed on: 5th January 2018

The welcoming bank

4
Very friendly staff always ready to help all types of customers! Reviewed on: 4th January 2018

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