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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2130 reviews)

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4.51

Based on 2,130 reviews, last reviewed 8th Apr 2026

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service at Sutton Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity. Reviewed on: 8th April 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2130)

Daylight robbery

Scrap overdraft charges! and let people not have any overdraft if they so wish. It's totally wrong what NatWest and other banks do regarding overdrafts, just all out for themselves. Couldn't care less about people who have to struggle on a budget. Reviewed on: 27th April 2018

Good Bank

Good bank to go with, only downside is how long it takes for the mobile app to show you whats been taken out! everything else no issues and great service Reviewed on: 6th April 2018

Easy and fast switching process

Just recently switched to Natwest. I can't believe how easy and smooth the process was. Even my standing orders and paypal were switched. Reviewed on: 6th April 2018

Not great service

I had my card stolen and cancelled it right away except the thief was still able to spend £80 contactlessly which I couldn’t get back. Another time I called customer service to ask them if I could complete an action in the branch before going all the way there which I was told I could, but when I got there was informed I couldn’t and that the customer care ‘don’t know what they’re talking about’... Reviewed on: 4th April 2018

Average

Had an account with NatWest for years and although didn't have any major issues with them, there was nothing that stood out as being excellent. Was very average service I received. Whereas santander have been excellent in many ways. Reviewed on: 4th April 2018

Good bank

Good service , simple and good place to save up money Reviewed on: 4th April 2018

Decent

Never had any issues. Always well informed and internet banking easy to navigate Reviewed on: 11th February 2018

Good

It is a good bank. And they are a very helpful bunch of people. Reviewed on: 11th February 2018

Served me well over the years

The staff are always helpful, although you may have to queue for a while before you are seen. Reviewed on: 11th February 2018

GOOD ACCOUNT WITH EXCELLENT CUSTOMER SERVICE

STAFF ARE ALWAYS REALLY HELPFUL, I LOVE THE FACILITY TO BANK CHANGE IN THE BANK WITH THE NEW MACHINES INSTALLED Reviewed on: 11th February 2018

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