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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
79% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Acess to account

2
Account was blocked for 3 weeks due to an internal error. Several branch visits and 14 phone calls needed to remove the block! Reviewed on: 4th January 2018

does what it says on the tin, no hidden charges and very helpful when you call online banking services about payments

5
Nat west have always been very helpful when I have called the banking team regarding payments made or queries n my balance. Reviewed on: 4th January 2018

Always helpful

5
The staff either in branch or on the phone are always helpful and soon sort out any problems I have. Plenty of staff on duty in my local branch so there’s very little queueing to get service. Overall it’s a pleasant experience to visit my NatWest branch. Reviewed on: 1st January 2018

Amazing bank

5
Natwest has always been a fantastic bank, any issues i have had the a quick to resolve. The staff always go above and beyond which makes them a really fantastic bank. I have had issues in the past and they always make sure i have always been well looked after Reviewed on: 1st January 2018

BEST BANK EVER

5
Hassle free easy banking with local branch close by. Does what it says on the tin! Reviewed on: 1st January 2018

Always friendly.

5
They know me by name, always helpful - love the machine banking! Reviewed on: 31st December 2017

Always helpful

4
Been with Nat West for years and they are always helpful. Shame they are closing branches though Reviewed on: 31st December 2017

Just what you need from a bank

5
No fuss, quick customer service and no dramas Reviewed on: 31st December 2017

Excellent Banking and App

5
Great service, any issues are resolved well and the App is great. Reviewed on: 28th December 2017

Would definatly recommend

5
Always friendly and helpful. Great customer service. Never had any problems with this bank they treat you well regardless of how much money you have. Reviewed on: 23rd December 2017

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