Smart Money People Logo

NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
79% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Basic Account reviews (2101)

Happy customer

5
I have been banking with Natwest for over ten years and if I have ever had an issue, it has been handled well with excellent customer service Reviewed on: 16th December 2017

good personal service

4
Natwest are always very helpful whenever I need anything looked at, friendly and helpful Reviewed on: 15th December 2017

nice bank

4
Friendly and understanding good customer service and reasonable rates. Reviewed on: 14th December 2017

Simple excellence

5
I've been with NatWest for 9 years now. Very simple banking, never any problems, a pleasure Reviewed on: 11th December 2017

No problems

5
Never have any problems, always understanding Reviewed on: 9th December 2017

Highly recommended

5
Best bank around very helpful and very low rates Reviewed on: 6th December 2017

Closing branches

5
Have been with nat west since age 17 now 40 years later I'm disappointed that branches are closing.Staff have always been so helpful Reviewed on: 6th December 2017

Solid ,trustworthy and excellent customer service

5
I have been with Natwest for over 20 years. I find their customer service is excellent, any hiccups with payments or the account tiself have always been rectified swiftly. The basic account is perfect for customers that need facilities for standing orders, direct debits etc without the fear of charges. Their mobile banking app is fabulous too Reviewed on: 5th December 2017

Its ok

3
Basic account does what it says on the tin, although knowing my circumstances I dont know why they keep raising the ovedraft limit Reviewed on: 30th November 2017

Great bank!

5
Top service every time, always alerted asap if anything looks a miss. Trust them, and reccomend them to all friends and family. Reviewed on: 29th November 2017

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from NatWest?

  • Life Insurance

    from NatWest 5.00 from 3 reviews
    NatWest
  • Tracker Rate Mortgage

    from NatWest 5.00 from 5 reviews
    NatWest
  • Natwest Rooster Money

    from NatWest 4.92 from 13255 reviews
    NatWest
    View all products