Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

View other NatWest products

4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

Read all reviews Write a review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Basic Account reviews (2101)

very helpful

A good simple product, No extras that I don't need. If I ever get charged fees they are fair and gave good notice. Reviewed on: 27th November 2017

Easy to soak up, basic account

Whenever I have had issues such as a lost card or changing my surname, both over the phone, online and in store I have had quick, friendly and efficient service. There could however be more rewards available. The companies currently signed up are limited. Reviewed on: 20th November 2017

Simple straightforward but it works

Good current account that is basic easy to use and works. Reviewed on: 20th November 2017

Great service.

Always been a good bank and I have never had a problem they could not help with! They are always pleasant and eager to help. I would definitely recommend to family and friends. Reviewed on: 20th November 2017

A fair bank that listens

I complained about a practice - which most banks do - of taking Monday DD money over the preceeding weekend. They replied that they are changing their policy and gave me a firm date from whivch this will come into effect. Reviewed on: 19th November 2017

Excellent customer service

I can't fault them. Always go out of their way to help. Reviewed on: 18th November 2017

natwest the best

Very good bank with excellent customer service and the banking app is much better than any others Reviewed on: 16th November 2017

the best

nattiest is the best bank so far, I have account with 3 other banks too but they just so good. Reviewed on: 16th November 2017

Great and friendly!

Had bank accounts with several companies in the past, natwest are by far the best. Not ever had any issues and they’ve been so helpful every time we’ve needed something both in the branch and by telephone. Reviewed on: 15th November 2017

Great!

Never had any problems, always great service Reviewed on: 15th November 2017

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexBasic
from Nationwide 4.57 from 114 reviews
Reward Account
from NatWest 4.77 from 950 reviews
Personal bank account
from Investec 5.00 from 1 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Natwest Rooster Money
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub