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NatWest: Reward Silver Account reviews

Name: Reward Silver Account
Rating: 4.8 (162 reviews)

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4.69

Based on 162 reviews, last reviewed 17th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

10%

2 star

Latest highest rating:

5

Always there at the end of the phone or in the app w... Always there at the end of the phone or in the app with Cora the helpful ai operator and if Cora can’t help an operator is available to assist Reviewed on: 6th March 2025

Latest lowest rating:

1

They do not care about customers They do not care about customers, they do not want to resolve issues, customer service is non existant Reviewed on: 17th June 2025

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About this product

The NatWest Reward Silver Account is designed to make your everyday banking more rewarding.

You must be an existing NatWest Current Account holder to apply. There’s a monthly fee and account holders can access a range of benefits. These include European travel insurance, phone insurance and cash or e-Gift Card rewards.

NatWest Reward Silver Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Silver Account reviews (162)

Truthful honest and helpful

Always ready to help in a professional friendly manner Reviewed on: 20th March 2021

Good account

Was suggested by one of there account health check advisors not looked back Reviewed on: 20th March 2021

Natwest is reliable

Great app, always works. would recommend to anyone looking for a stable app. (TSB, Metro bank are not good apps) Reviewed on: 16th March 2021

Failure to provide Exchange Vouchers from reward account.

I exchanged £150 of rewards from my NATWEST reward account for John Lewis Vouchers. Natwest took the £150 from my account but failed to provide the vouchers . I have called them 4 times and they insist that they sent them. They also said they would fill in a form and these would be resent in 5 days. Today 14 days after original transaction the adviser told me once again they were emailed on the 9th meaning they didn't re-send them 5 days later after my previous complaints. I'm told that they can't refund, and another form will be filled in but they can't email the vouchers until "the team" looks into it. They wouldn't provide a reference number for the phone calls. Wouldn't hep with a complaint other then telling me to complain on line. Essentially they have taken £150 and can't refund or send you the vouchers as per your reward account agreement. My advice is to change your rewards for cash into another account as exchanging them for vouchers doesn't work and you will lose the money. Thanks Natwest for 30 years of banking. Maybe HSBC or Barclays will be more helpful. Reviewed on: 20th February 2021

Its a bank

Nothing special, they're like every other high street bank. Reviewed on: 17th June 2020

Rewards for paying your bills

My bills come out as normal each month and I get money back from Natwest, what more could I want. Reviewed on: 27th April 2020

Great account with cashback for direct debits

Great account that gives you cashback for direct debits, a brilliant account with the rewards being better value than most interest paid on bank accounts. Reviewed on: 9th February 2020

Generally a good bank

The rewards for paying bills out if good however dissapointed that this is going to be reduced soon. Reviewed on: 8th February 2020

The bank with the most helpful private manager

Apart from making payments I don't make heavy use of my bank, but when I do need something my private manager is always there to make the experience as easy and stress free as possible. For that alone NatWest gets my vote. Reviewed on: 28th January 2020

Bank account

Great overdraft facility and helpfull staff and sorting out charges and fees Reviewed on: 28th January 2020

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