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NatWest: Reward Silver Account reviews

Name: Reward Silver Account
Rating: 4.62 (167 reviews)

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4.62

Based on 167 reviews, last reviewed 24th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

2 star

Latest highest rating:

5

Bank is great great Bank Bank is great super b high street bank Reviewed on: 24th March 2026

Latest lowest rating:

1

Natwest silver reward Been trying to upgrade to a silver reward account for nearly 4 weeks absolutely useless visited bank 3 times still no use Reviewed on: 3rd August 2025

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About this product

The NatWest Reward Silver Account is designed to make your everyday banking more rewarding.

You must be an existing NatWest Current Account holder to apply. There’s a monthly fee and account holders can access a range of benefits. These include European travel insurance, phone insurance and cash or e-Gift Card rewards.

NatWest Reward Silver Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Silver Account reviews (167)

Fantastic service throughout

I've never had a problem with natwest, the staff are always polite and helpful. Congratulations on a superb service Reviewed on: 9th July 2021

Easy to use

The app is brilliant and I can manage most of my banking from there really easily, in terms of payments, transfers, approvals etc. Always been great when meeting in the branches too for financial checkups. Reviewed on: 2nd July 2021

Great app and customer service.

I have been with natwest for over 20 years and they've never let me down plus the app just keeps getting better and better with more options on it almost every time you go on it Reviewed on: 27th April 2021

Good

Pleased with overall experience. Now feel they are really supportive and are genuinely listening (not hearing)to the customer Reviewed on: 20th April 2021

Great account

Very good account with excellent app Reviewed on: 7th April 2021

Truthful honest and helpful

Always ready to help in a professional friendly manner Reviewed on: 20th March 2021

Good account

Was suggested by one of there account health check advisors not looked back Reviewed on: 20th March 2021

Natwest is reliable

Great app, always works. would recommend to anyone looking for a stable app. (TSB, Metro bank are not good apps) Reviewed on: 16th March 2021

Failure to provide Exchange Vouchers from reward account.

I exchanged £150 of rewards from my NATWEST reward account for John Lewis Vouchers. Natwest took the £150 from my account but failed to provide the vouchers . I have called them 4 times and they insist that they sent them. They also said they would fill in a form and these would be resent in 5 days. Today 14 days after original transaction the adviser told me once again they were emailed on the 9th meaning they didn't re-send them 5 days later after my previous complaints. I'm told that they can't refund, and another form will be filled in but they can't email the vouchers until "the team" looks into it. They wouldn't provide a reference number for the phone calls. Wouldn't hep with a complaint other then telling me to complain on line. Essentially they have taken £150 and can't refund or send you the vouchers as per your reward account agreement. My advice is to change your rewards for cash into another account as exchanging them for vouchers doesn't work and you will lose the money. Thanks Natwest for 30 years of banking. Maybe HSBC or Barclays will be more helpful. Reviewed on: 20th February 2021

Its a bank

Nothing special, they're like every other high street bank. Reviewed on: 17th June 2020

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