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NEST: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 2.91 (32 reviews)

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2.69

Based on 32 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

16%

2 star

47%

Latest highest rating:

4

Easy to understand and use the service Easy to understand and use the service Reviewed on: 9th June 2025

Latest lowest rating:

1

Good luck getting your money Absolute nightmare if you are ever enrolled into this company cancel. I have asked for my pension pot to be paid and all they have done is attempt to ... Read more Reviewed on: 1st October 2024

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About this product

Are you looking for NEST workplace pensions reviews? At Smart Money People, people like you leave their NEST reviews so that others can make better decisions about which workplace pensions to choose. If you've already used NEST for their workplace pensions, why not leave a review of your own and share your insight. With the power of your reviews, we're changing financial services for the better.

NEST Workplace Pensions reviews (32)

Review of the NEST, Workplace Pensions:

BEWARE Almost impossible to get your money out

It has been very difficult to access my pension pot. They claim it takes two weeks to receive the payout but it’s now been well over a month and they still haven’t paid. When I contact support they claim to have limited information on the status. They just constantly come up with new requests for additional information - what seem like blatant ploys to delay paying me the money they have taken from me over the years - atrocious! I will keep you updated on progress. UPDATE It’s now taken another 11 days. They sent me a letter with a code that I have to read to them over the phone. But when I call them to do that, customer service says they are not trained to take the code and a special department has to take it. But they can’t put me through to that department and I can’t call that department, they have to call me! They promised that department would call same or next day but that didn’t happen of course. And so it goes on!!! At last I got to speak to the department that can take the code from me over the phone, which they did. Then they told me they now pass the request on to another department who will hopefully 'pick it up' within a few days. Then within another few days that department will set a payment date sometime in the future (no guarantee when). Then once the payment date is set it should take 5 days (from then payment date) for them to send me my money. So basically still no fixed timescale because they have to set payment date which is floating. An unbelievable process that is obviously designed to delay the payment of money back to contributors, while hiding behind the excuse of security! If you need to take money, out of your pension pot, in a couple of years time I suggest you start the process now! It’s now another two weeks and still no progress. Despite promising to set a payment date they have not done it. When ever I call the retirement team they are not available to answer any questions. It just goes on and on. Avoid this company like the plague! Reviewed on: 26th July 2023

Easy to understand and use the service

Easy to understand and use the service Reviewed on: 9th June 2025

Good luck getting your money

Absolute nightmare if you are ever enrolled into this company cancel. I have asked for my pension pot to be paid and all they have done is attempt to make the process as difficult as possible. From the first contact the call centre told me I hD not been with them since 2022 and had £200. They were still taking money and I had over £2000. I provided all of the documents requested kept contacting them asking what the delay was. My other pension companies had paid out. I was told a code would be sent out by post. ( that day of course!!!!). I knew by now this would not happen and it didn't. I put in an official complaint. Next they have refused to pay into my Starling bank account even though no one else has a problem with it. I have no other account and they keep resending the same email and ignoring all of my emails. This company is a nightmare. Avoid them at all costs. Reviewed on: 1st October 2024

The problems start when you try to with draw money.

The problems start when you try to with draw money. It takes 10 days for an email to be answered and a month on and still my withdrawal request has not been completed. Documents get missed and no one seems to know whats going on. I certainly would not use this company again. Reviewed on: 10th September 2024

I am happy of service of it .

I am happy of service of it . Easy to use Reviewed on: 4th September 2024

Staff are very helpful and very knowledge

Staff are very helpful and very knowledge Reviewed on: 26th August 2024

They solve any problem if you don't understand somet...

They solve any problem if you don't understand something from the amount you have and you can easily do what you want to do next with your pot, they are reliable and any technical problem you can leave a message or call and they will answer you by message or correspondence. Reviewed on: 23rd August 2024

Online platform is very efficient and easy to use.

Online platform is very efficient and easy to use. The sharia fund seems to perform better. A workplace pension that's worth considering. I'll recommend Reviewed on: 14th August 2024

A nightmare of a website if intending to remove mone...

A nightmare of a website if intending to remove money from the pension! Using a credit rating company to ascertain true identity of pension holder?! Reviewed on: 30th July 2024

I use them the only problem is that I can't make add...

I use them the only problem is that I can't make additional payments to them Reviewed on: 4th June 2024

Great Service!

I find that NEST provides a seamless experience providing a good service and a safe environment for my pension. Reviewed on: 1st June 2024

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