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Newbury Building Society Reviews

Ratings based on 264 reviews Last review 1 month ago
4.91 / 5Amazing overall rating

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...

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Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Newbury Building Society Reviews (266)

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28th November 2018

Multiple Mortgages

The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not...

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The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not fault.
Their bespoke underwriting allowed for my clients to move forward with their purchase.
I have dealt with the Newbury for over 15 years and I can't recall a bad experience.
Thank you

John Barden's avatarJohn BardenLevel 1
(0)
Reply from Newbury Building Society
Thanks for your review John, we will share it with our teams who will be so pleased to hear your feedback.
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5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...

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Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.

Vertnin's avatarVertninLevel 1
(1)
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9th February 2018

Weather a lot or a little, every little thing they do means a lot

I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a...

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I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a better interest rate.

Daniel's avatarDanielLevel 1
(0)
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24th January 2018

The Best Building Society

The Newbury is one of the few building societies that still treat the members as they should, that is, a member of a family that support the society for the good of all members. Over the many years both my wife and I have been members, they have...

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The Newbury is one of the few building societies that still treat the members as they should, that is, a member of a family that support the society for the good of all members. Over the many years both my wife and I have been members, they have always given excellent service.

Tom Filin's avatarTom FilinLevel 1
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24th January 2018

Superb, personal service, nothing is too much trouble for NBS.

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good...

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One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service.

D Pinnell's avatarD PinnellLevel 1
(0)