Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...
Read Full DescriptionNewbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Clear commuication, freindly advice & great customer service. what more can be said!
I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole...
Read more I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole experience to use a term "a joy to do business". It was well worth the time to open an account.
Mr Keri Eynon
Our experience with Newbury Building Society has been second to none. The team is friendly and very professional. They take time to clarify our doubts and explain The products that better suit out needs.
Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly....
Read moreNewbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly. I’d recommend this financial service provider to friends or relatives.
My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highl...
Read moreMy circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highly recommend them. Thank you
The process of opening an existing members account was fairly straight forward & no issues encountered
Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and...
Read moreOpening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great.
Alway easy to contact and discuss maters with someone you know, much nicer using a local building society than a faceless national lender. Rates could be more competitive though!
As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the...
Read moreAs a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the box and take a wider view on my ability to repay. I thank them for that.
It’s lovely to have a bank that treats you as a person rather than numbers in a computer. Well done NBS
Had a question about being able to view some of my accounts online. I decided to ask about it online rather than visit branch due to C19 virus. Got answers back really quick and resolved my issue quickly
Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Cov...
Read moreSuch a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Covid-19 it was sorted within 24 hours.
very nice and helpful staff who talked me thought what i had to do
Straightforward login procedure that feels secure. The rules on maximum balance (Welcome to Newbury) and maximum annual deposit (EMA) could be made more prominent.
Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :)
When into local branch to open new savings account.
Phoned about drop in interest on Welcome account, and if could transfer to £2000 to new existing saver accounting. Form sent in the post and now returned to you. All questions answered quickly and efficiently
