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Newbury Building Society reviews

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Rated Excellent 4.87/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,059 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10059 company reviews Last reviewed within 7 days

Excellent service in Didcot

Savings 11th April 2026

The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very pleasant. Dealing... The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very pleasant. Dealing with one person who took ownership throughout made a pleasant change from larger providers. One of the only financial institutions in the area offering accounts for babies/young children now. Read more Read less

Rated Excellent 5/5
Read more product reviews

Informative, welcoming and on the high street.

Savings 10th April 2026

Informative, welcoming and on the high street. Perfect.

{"display":"Sue","full_name":"Sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Sue
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Simple and easy - great customer experience

    Very easy to do business with, and a relatively straight forward process.

    {"display":"Betty B","full_name":"Betty B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Betty B 10th April 2026
  • 1/5

    Not overly impressed.

    Why was I allowed to open an ISA account/transfer monies in before I had seemily completed the application process?

  • 5/5

    A Masterclass in dealing with demanding customers

    We needed help to set up three new ISA accounts and and Tasha (1100, 8th April, Basingstoke). The whole process took nearly an hour and... We needed help to set up three new ISA accounts and and Tasha (1100, 8th April, Basingstoke). The whole process took nearly an hour and involved a lot of work for Tasha. She also reacted knowledgeably and quickly when I asked questions. We were particularly impressed by the fact that we obviously wanted a lot done and, although she didn't know this until we sat down: she was helpful, cheerful and knowledgeable throughout. Newbury BS staff are always friendly and helpful but Tasha was exemplary this morning. Read more Read less

    {"display":"David G","full_name":"David G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1066850.png"}}'s avatar
    Savings
    David G 8th April 2026
  • 5/5

    Fantastic!

    Fantastic! Everyone was lovely and very helpful! Highly recommend

    {"display":"Anna B","full_name":"Anna B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anna B 27th March 2026
  • 5/5

    Good products and great service

    Newbury offer some great mortgage products that align to most people's needs. Also, the customer experience is excellent which makes you feel like a valued customer.

    {"display":"Jon Roscow","full_name":"Jon Roscow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1417062.png"}}'s avatar
    Mortgages
    Jon Roscow 27th March 2026
  • 5/5

    The staff member was well informed and listened care...

    The staff member was well informed and listened carefully to our requirements.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 26th March 2026
  • 5/5

    Excellent service for a new customer

    Joined the society. Streamline service easy to open account and staff member very friendly and efficient.

    {"display":"Jaycee","full_name":"Jaycee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jaycee 24th March 2026
  • 5/5

    Newbury Building Society are there for their customers.

    Newbury Building Society are there for their customers. I have only good things to say about them. They listened to my requirements and they delivered... Newbury Building Society are there for their customers. I have only good things to say about them. They listened to my requirements and they delivered with good advice and a good product. They were helpful above and beyond. This is an excellent local organisation for local customers. Read more Read less

    {"display":"Abigail","full_name":"Abigail","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Abigail 23rd March 2026
  • 5/5

    So pleased to have been introduced to Newbury B/S by...

    So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional,

    {"display":"Jeffrey W","full_name":"Jeffrey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeffrey W 21st March 2026

    Products from Newbury Building Society

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