Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...
Read Full DescriptionNewbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you!
I recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited...
Read moreI recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited at the branch, I received the paying in book by post within 2 days. Brilliant & friendly service, as always. Thank you Louise.
Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice.
One of the few remaining building societies that still feels like a 'friendly society'. Good, friendly service in branch. Good savings rates with recognition of customer loyalty. Online banking not quite as slick as the big banks but good enough.
Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x
The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not...
Read more The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not fault.
Their bespoke underwriting allowed for my clients to move forward with their purchase.
I have dealt with the Newbury for over 15 years and I can't recall a bad experience.
Thank you
Good rate and service, and very helpful local branch
Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary.
Nothing is too much trouble. No queues, plenty of staff, flexibility and the staff get to know you.
Always helpful. Nothing is ever too much trouble. No queues
42 years great service we've had a mortgage and savings all that time with Newbury
Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...
Read more Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.
Focus on the individual and care about the community. A perfect combination.
Very friendly staff and very fair to members with there saving rates . We have encouraged all our family and relations to support the Newbury Building Society .
I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a...
Read moreI've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a better interest rate.
Always great service, by people and not computers. Old style service wins for me. Good rates and reliability are what Newbury stand for.
Great customer focus, driven and helping the local community as well as nationwide
I have saved with NBS for many years. It is terrific to have a Hungerford branch and the staff are both friendly and efficient. A wonderful change from having to do everything online. It matters!
