Newbury Building Society Reviews

VERY VERY LIKELY

GOOD MORGTAGE PROVIDER WITH EASY TO UNDERSTAND COMMUNICATIONS

William EvansLevel 1

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Excellent and friendly service.

The whole experience of applying for a mortgage, which can be stressful, was made so much more pleasant by the assistance of the mortgage advisor.

Patrick WillanLevel 1

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Friendly professional service

The staff in The Hungerford branch are always so helpful and I never feel rushed, friendly and professional service always

PaulLevel 1

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Super service!

I was given very helpful and practical advice. Nothing was too much trouble.

Esther ChiltonLevel 1

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Opening account

Telephone contact- Very helpful staff and great support with on line process Really liked not having to wait to speak to a member of staff

Lynne Symons Level 1

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Reward for Existing Members

opening an existing members account was quick and straightforward and the interest rewards existing members with a good rate. I'm happy to stay loyal to Newbury if they continue to offer this service as they are be difficult to beat. Other larger...

opening an existing members account was quick and straightforward and the interest rewards existing members with a good rate. I'm happy to stay loyal to Newbury if they continue to offer this service as they are be difficult to beat. Other larger building societies could learn much from this.

nicola masonLevel 1

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Good CS - spoke clear English and as I am hard of hearing that is important

Easy process on line and helpful process

rosemary taylorLevel 1

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1st Class - we couldn't have asked for more

My husband and I called in to our local Andover Branch as potential new customers, having recently moved to the area. We opened a savings account each without any fuss or bother. It took about 30 minutes and Charlotte Couch handled the process in a...

My husband and I called in to our local Andover Branch as potential new customers, having recently moved to the area. We opened a savings account each without any fuss or bother. It took about 30 minutes and Charlotte Couch handled the process in a friendly, courteous and professional way, explaining everything we needed to know about the society and its products. We left very impressed with the building society and the branch and have every intention of investing our savings in more products and look forward to being Newbury Building Society customers for many years to come.

SueHLevel 1

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New Online account

Setting up new online account was simple Saving rate was competitive

PeterLevel 1

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Great job Will!

We wanted to revisit our savings accounts one year on from opening...

We wanted to revisit our savings accounts one year on from opening them.
Will did an outstanding job in both understanding our circumstances and optimizing our interest earning opportunities for the year ahead, while also keeping us entertained with anecdotes while the accounts were being updated,
Great job Will (Winchester Branch)!

John O'DeaLevel 1

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Not Just Box Ticking

Unlike a lot of lenders who have a tick box system Newbury Building Society look beyond this and treat each case individually. It certainly worked for my ‘not normal’ circumstances. Can’t thank Newbury Building Society enough.

Angie Ferguson Level 1

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Really pleasant and helpful person and comfortable premises to do the business in.

Convenient appointment; nice welcome; comfortable and private room; very able and pleasant lady who successfully won our business for you. Happy.

D. LangleyLevel 1

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The stress of a new build

They have never failed to be friendly, helpful and efficient during what has been a very stressful period of our lives

LindseyLevel 1

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Opening up a n ew savings account.

I needed some help choosing a savings account. The young man on the. Front desk was very helpful and knowledgeable about the different accounts.

Jane BillingtonLevel 1

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Excellent personal service.

I have been with NBS for many years, and they have always been responsive and helpful with their communication.

Nigel PowellLevel 1

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Fantastic Service

We received a fantastic service while applying for our new mortgage. Our mortgage advisor Ella was lovely and always provided feedback and help where needed. 100% recommend NBS to friends and family.

KatieLevel 1

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Efficient and dast

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free...

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free and easy transactions at all times . Thank you

JaneLevel 1

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A mortgage provider who delivers real customer service

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats...

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats the competition hands down. I would happily recommend NBS to anyone. Thank you for making the mortgage transfer so painless.

Emma ScowenLevel 1

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Online account

Opening and viewing the account online was a little bit fraught because I couldn't distinguish between an oh and a zero on the verification code . However Newbury were very helpful and it is all sorted now

roy harveyLevel 1

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Outstanding service made re-mortgaging simple and stress free.

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our...

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our requirements.
All the staff dealt with were extremely helpful and very efficient which made the process of re-mortgaging simple and stress free.
The product chosen suited our unusual circumstances and is one of the most competitive in the market.

Hugh ElsonLevel 1

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