Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...
Read Full DescriptionNewbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Locked myself out of the account. They managed to get me up and running very quickly and sent link so I could change the security question which was constantly causing me issues. Happy to stay with Newbury.
All the staff where very polite and professional, and the building was marked out for social distancing in these trying times, Alice who saw to me opening an account was very helpful and professional, any questions I asked about savings, withdrawing...
Read moreAll the staff where very polite and professional, and the building was marked out for social distancing in these trying times, Alice who saw to me opening an account was very helpful and professional, any questions I asked about savings, withdrawing money, or depositing money in my account, she was able to answer me with helpful advise that I could understand easily. James
I opened a new account as another member of my family had good things to say about the Newbury. The whole process went very well with the member of staff who helped me being very efficient and pleasant to deal with. I shall pass on my...
Read moreI opened a new account as another member of my family had good things to say about the Newbury. The whole process went very well with the member of staff who helped me being very efficient and pleasant to deal with. I shall pass on my recommendation to others.
Although excellent service we would have preferred to conduct our business in a private office instead of the reception area. Maybe this was because of the coronavirus and is temporary, and if so we completely understand.
I am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the...
Read moreI am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the correct paperwork to enable me to complete my transaction arrived quickly. No hassle and no fuss. I would definitely recommend dealing with them.
Was amazed the account could be opened so quickly and efficiently. Your staff were very informative, and friendly. Just waiting for my passbooks to arrive, couldnt have been easier. THANK YOU.
I applied for a mortgage and it was processed in a very efficient way without any issues
I appreciated being able to have personal contact and I like the flexibility of being able to carry out transactions either in branch, by post or have queries dealt with over the telephone .
I had to call the NBS HQ as I had a problem online. i was so pleased with the personal and prompt response.
Excellent, friendly service at local branch.
Personal, professional, efficient and they answer their phones and emails promptly
I opened a Senior savers account. Then I tried to deposit an initial nominal £10.00 into the account. The account details you provide for payment of the initial amount could not be verified by the RBS account verification system, and I was clearly ...
Read more I opened a Senior savers account. Then I tried to deposit an initial nominal £10.00 into the account. The account details you provide for payment of the initial amount could not be verified by the RBS account verification system, and I was clearly advised (by RBS) not to transfer funds to that account as they would not reimburse the money if the account was shown to be fraudulent. Against that advice I transferred £10, which has shown in my account today.
However, your account details, which I understand are with NatWest, should be verifiable. There is no reason why a Building Society should not have a holding account, into which savers' funds are transferred, which is verifiable by other banks' verification systems. This is not acceptable as it introduces an unacceptable level of doubt into the transaction, and in fact my actions were directly against the advice of my bank (RBS). i suggest that this is rectified as a matter of urgency.
I spoke to one of your colleagues at Hungerford who advised that this happens all the time, is perfectly normal and should not concern me. It shouldn't happen, it is not normal and it did concern me. Please rectify this in your systems so that your account can be verified. I shall not be transferring further funds until that is done and notified.
straight forward to open account followed up by email and letter
We were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the...
Read moreWe were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the phone was so rude we couldn't be bothered and are looking elsewhere to borrow the money for home improvements as he said we had to get at least three quotes on writing so he could agree if we could get the money or not, my wife was left feeling very under valued as a customer of twenty years and only about five years left on our mortgage.
I am so impressed by Newbury for entrusting me with a mortgage.. Letting me pay bi-monthly.. and the survival box
I have contacted the team on various occasions and whoever I speak to is always very helpful, and are always able to answer my questions with clarity.
My application was dealt with professionally and promptly . Very satisfied
