Newbury Building Society Reviews

Ratings based on 269 reviews Last review 2 days ago
4.90 / 5Amazing overall rating

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...

Read Full Description

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 246
4 24
3 1
2 0
1 0

Your Newbury Building Society Reviews (269)

Write a review
7th February 2019

Opening a second account at Thatcham branch

I recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited...

Read more

I recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited at the branch, I received the paying in book by post within 2 days. Brilliant & friendly service, as always. Thank you Louise.

Reply from Newbury Building Society
Thank you for taking the time to leave this feedback. We are so pleased to read your experience was positive, and will share your comments with our colleagues at the branch.
Write a review
1st February 2019

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice.

Reply from Newbury Building Society
Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have.
Write a review
29th January 2019

A proper, traditional building society

One of the few remaining building societies that still feels like a 'friendly society'. Good, friendly service in branch. Good savings rates with recognition of customer loyalty. Online banking not quite as slick as the big banks but good enough.

Reply from Newbury Building Society
Thank you for your review David, we appreciate you taking the time to leave such positive feedback and we are pleased your experience has been positive. We are working to improve our digital offering and hope to add to the services available online in the near future.
Write a review
28th November 2018

Multiple Mortgages

The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not...

Read more

The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not fault.
Their bespoke underwriting allowed for my clients to move forward with their purchase.
I have dealt with the Newbury for over 15 years and I can't recall a bad experience.
Thank you

Reply from Newbury Building Society
Thanks for your review John, we will share it with our teams who will be so pleased to hear your feedback.
Write a review
5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...

Read more

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.

Write a review
9th February 2018

Weather a lot or a little, every little thing they do means a lot

I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a...

Read more

I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a better interest rate.