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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.87/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,049 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10049 company reviews • Last reviewed within 7 days

So pleased to have been introduced to Newbury B/S by...

Savings • 21st March 2026

So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional,

{"display":"Jeffrey W","full_name":"Jeffrey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Confusing and awkward online service

Savings • 17th March 2026

I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online was more frustrating than anticipated. The application process itself felt confusing and somewhat flawed. In particular, the information around making the initial deposit was misleading. It suggested that funds would be automatically taken from a nominated account once verification was complete, but in practice this didn’t happen and I had to arrange the payment manually. This inconsistency made the process feel unreliable. Once the account was open, things didn’t become much clearer. There’s very little guidance on how to actually manage the account. The leaflet mentions that you can operate it via branch, post, or online, but doesn’t explain how any of these options work in practice. For example, if you wanted to deposit cash in a branch, it’s unclear how you would do so without a card or passbook. There’s a general lack of practical, step-by-step information. Overall, the systems I’ve interacted with feel quite rudimentary—almost homemade—and that doesn’t inspire a great deal of confidence when it comes to managing money. That said, I haven’t been into a branch or had any direct interaction with customer service yet, so I can’t comment on staff helpfulness or how easy it is to get support. Hopefully that side of the experience is stronger than the digital and onboarding journey. Read more Read less

{"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
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Reply from Newbury Building Society
Thank you for your feedback Matt, and we are sorry to hear that you have been frustrated with the digital onboarding. We will share your comments with our comms and service teams and will review the instructions with this in mind. We would be really happy to update you on this if you'd like to drop us your email to marketing @newbury.co.uk. thanks again for your helpful feedback and do contact our team if you have any further frustrations as they will be happy to help.
18th March 2026
Newbury Building Society
  • 5/5

    Still on the high street

    They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions.

    {"display":"Amy Purnell","full_name":"Amy Purnell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/870970.png"}}'s avatar
    Savings
    Amy Purnell 14th March 2026
  • 5/5

    Customer service very efficient and prompt.

    Customer service very efficient and prompt. Even though it is indicated it could be up to 5 days response time in my experience it’s more like 48 hours.

    {"display":"carol Ambrose","full_name":"carol Ambrose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    carol Ambrose 14th March 2026
  • 5/5

    Great company, professional staff

    The Team that handled our mortgage did so promptly and in a friendly and efficient manner

    {"display":"Philip T","full_name":"Philip T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Philip T 13th March 2026
  • 5/5

    A customer focussed business with first class service

    We found the whole experience in dealing with Newbury Building Society, very efficient, helpful with responses and feeling secure with exchange of data via a... We found the whole experience in dealing with Newbury Building Society, very efficient, helpful with responses and feeling secure with exchange of data via a secured on line facility. It made the process easy to arrange from home and little inconvenience throughout the entire process. Well Done to all the team Read more Read less

    {"display":"Roderick K","full_name":"Roderick K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Roderick K 13th March 2026
  • 5/5

    Highly recommend first class service

    My re mortgage was carried out efficiently with care and consideration. The staff were very polite and respectful returning emails ect with speed

    {"display":"Nic Chetham","full_name":"Nic Chetham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nic Chetham 13th March 2026
  • 5/5

    Unbeatable face to face service

    Opening hours are fantastic on the high street. I can see a person face to face, they still have passbooks and have qualified savings advisers... Opening hours are fantastic on the high street. I can see a person face to face, they still have passbooks and have qualified savings advisers who are able to give advice, whether over the counter service or in a private office. Read more Read less

    {"display":"Rachel H","full_name":"Rachel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rachel H 12th March 2026
  • 5/5

    Newbury Building Society Didcot

    Went into my local branch today to enquire about an ISA. Everyone was very friendly and helpful. I was offered an appointment with Vess immediately.... Went into my local branch today to enquire about an ISA. Everyone was very friendly and helpful. I was offered an appointment with Vess immediately. I found Vess very helpful and professional. Everything was explained clearly to me which made the whole process very easy. Read more Read less

    {"display":"JJ","full_name":"JJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JJ 11th March 2026
  • 5/5

    Newbury BS Basingstoke.

    Newbury BS Basingstoke.Lovely helpful lady, Hannah, very kind and explained everything.

    {"display":"PB","full_name":"PB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PB 6th March 2026
  • 5/5

    We were treated with respect and made welcome.

    We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing

    {"display":"Phil Monger","full_name":"Phil Monger","avatar":{"url":"\/assets\/uploads\/avatars\/users\/644276.png"}}'s avatar
    Savings
    Phil Monger 5th March 2026

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