Newbury Building Society Reviews

Savings

Everything was simple and straightforward with friendly staff.

Nothing more to add really from my earlier comments, what I liked was the fact that the branch is local and being able to discuss things face to face as I initially made an enquiry but then was made aware of a product I wouldn’t have been aware of.

Reviewed on 25th January 2021

Phil mcgibbon

Savings

New Savings Account

Once I had decided to invest money with the Newbury Building Society it was a quick telephone call and the paperwork arrived within a few days. All very simple.

Reviewed on 25th January 2021

Paula Spurrier

Mortgages

Straightforward mortgage redemption

Helpful staff gave us the information we needed and made it all very easy

Reviewed on 25th January 2021

Sue

Savings

Efficient and Professional Service

From the start the process was clearly explained.... Read more

From the start the process was clearly explained.

The Covid safe working practice were explained when I was in branch and over the phone customer service enable a well explained setup of my new accounts. It was the confidently and expertly explained options available to me that were the reason I have opened two accounts and plan to transfer my ISA to Newbury in the next financial year.

I would highly recommend the team in the Didcot branch.

Reviewed on 22nd January 2021

Ben

Savings

Staff in Thatcham, were very helpful and obliging.

Opened New ISA, dealt with the best they can in the current climate.

Reviewed on 22nd January 2021

Barbara

Mortgages

Amazing as always!

Newbury were so efficient and prompt with our mortgage offer! It only took 2 days which was amazing.

Reviewed on 22nd January 2021

Laura

Savings

Online banking issues

I registered for online banking last week. Today for the first time I went online, I did make a mistake with my password and the account was locked. I contacted the savings team, and someone unlocked my account. I tried again, and the account was... Read more

I registered for online banking last week. Today for the first time I went online, I did make a mistake with my password and the account was locked. I contacted the savings team, and someone unlocked my account. I tried again, and the account was still locked. I tried calling again, and twice after holding on for 20 minutes my call was cut off. I then rung in my local branch - Basingstoke, who said they would email the accounts team to unlock my account. She said someone would contact me this afternoon, so we will have to see. First impressions of customer service not good!

Reviewed on 22nd January 2021

Julie

Mortgages

NBS have managed my mortgages over 3 properties

NBS have managed my mortgages over 3 properties over the last 9 years or... Read more

NBS have managed my mortgages over 3 properties over the last 9 years or so.
They have been competitive, easy to deal with and efficient in every instance!
Along with this they have delivered on every action they had committed to me!
They also have covered a multiple of different mortgage products over this time and not at any point in time have I had reason to complain!
First class in every way and will continue to use for any mortgages I take out!
Thank you!

Reviewed on 22nd January 2021

andrewdsmithy@gmail.com

Mortgages

Friendly, efficient service

The process for mortgage offe was done by a Financial Adviser, however I have had a few queries both over the phone and by e mail, all of which have been answered quickly and correctly.Highly reccommended.

Reviewed on 22nd January 2021

JAF

Savings

Service

Very helpful. Explained products well

Reviewed on 22nd January 2021

D Barnes

Mortgages

existing mortgage renewal

excellent in every aspect, always a pleasure to deal and always very professional, these tare the reasons i have remained loyal to Newbury as they have remained loyal to me, qualities hard to find these days

Reviewed on 22nd January 2021

chris rice

Savings

Always polite, accurate and helpful

Happy to recommend as no problems any time I have been in to Wokingham branch.

Reviewed on 22nd January 2021

Michelle Douglas

Mortgages

Feedback to remortgage

Very professional and helpful throughout the whole process

Reviewed on 22nd January 2021

John White

Savings

Swift service and competitive interest rate

Everything went very smoothly however, I would have preferred to do it all online like most other Building Societies. I chose Newbury for the interest rate.

Reviewed on 22nd January 2021

pruebaker@me.com

Savings

Lovely people.

The reason for four stars is because they are not linked into the Banking circle where Barclays recognises their sort code. Also sending money to them takes longer than normal. This resulted in my having to phone Newbury BS to see what had happened to... Read more

The reason for four stars is because they are not linked into the Banking circle where Barclays recognises their sort code. Also sending money to them takes longer than normal. This resulted in my having to phone Newbury BS to see what had happened to the money I had transferred. I spoke to a charming lady called Stacey who allayed my fears. She was even kind enough to phone me the following day to assure me all was well. Great service.

Reviewed on 22nd January 2021

J D Parker

Savings

Need to improve processes and communications.

Opened the account online without difficulty but then the problems started. The account appeared in my online profile but the confirmation of opening screen told me I would receive a secure message when I was able to pay money. I did not get such a... Read more

Opened the account online without difficulty but then the problems started. The account appeared in my online profile but the confirmation of opening screen told me I would receive a secure message when I was able to pay money. I did not get such a message, and still do not have it over a week later. I had to ring the online team, then the local branch three times before I could be sure it was safe for me to pay money in. A letter confirming the account was open arrived in the post today, 11 days after opening the account. I was told that a high number of new account openings had delayed the process but this is the first time I have ever had such a delay and confusion on opening an online account, which should only take moments to confirm everything online. There is a need for process changes here. Very frustrating. But the reasonable account rates, and a local presence (with great staff), nevertheless merit a "7" rating overall.

Reviewed on 16th January 2021

Wokingham resident

Savings

Opening savings account

Easy to open the Welcome to Newbury account by post. Shame it couldn't be done online.

Reviewed on 16th January 2021

Ann

Savings

Senior savings

I was looking for a better return on a lump sum with easy access and the lady in Winchester High Street helped a great deal.

Reviewed on 16th January 2021

Diana Arnold

Savings

Great service on phone.

Was having trouble logging on with verification code but was sorted out in a couple of minutes with a very knowledgeable person on the phone. GREAT SERVICE

Reviewed on 16th January 2021

Grant

Savings

Local office, friendly staff.

We were dealt with efficiently by the staff, I think the EMS Account should allow more than £2k per annum.

Reviewed on 15th January 2021

reaganfisher@talktalk.net