Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...
Read Full DescriptionNewbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Generally I've found Newbury to be upfront and straight forward in their dealings. I've had 4 mortgages with them
Visited the branch in Newbury to open an account. All the staff I interacted with were polite, efficient and courteous. A pleasure to do business with.
NBS are obviously trying to come to terms with real 'customer service' but the little things, that may not seem important to some but are to others tend to be missing or off the mark. For example when I rang up to make an appointment to open an ISA...
Read moreNBS are obviously trying to come to terms with real 'customer service' but the little things, that may not seem important to some but are to others tend to be missing or off the mark. For example when I rang up to make an appointment to open an ISA with them the receptionist and I agreed a time but she offered no information about what I would need to bring with me, I suggested a passport, which prompted her to tell me to also bring my driving licence, she failed to mention, completely, that I would require my NI number - shoddy. On receiving my pass book and welcome letter I looked for a place for feedback on-line and found a section in the welcome letter telling me to go to smp.reviews/newburysavings2 which I di, only to find that the page does not exist and cannot be found on line, after searching through other parts of their site I came across this area BY CHANCE. These two examples may seem small but if you are striving for perfection then you need to get the little things right because, to many, they do make the difference between being good and very good
Despite not taking the redemption fee with my final monthly payment by direct debit, thus requiring me to pay this by cheque, I found the whole mortgage process quite satisfactory and straightforward. What was a particular unexpected surprise was the...
Read moreDespite not taking the redemption fee with my final monthly payment by direct debit, thus requiring me to pay this by cheque, I found the whole mortgage process quite satisfactory and straightforward. What was a particular unexpected surprise was the complimentary gift I received a few day later as congratulations on finishing my mortgage. Amazing.
Opened the account at the Alton Branch without any problems. As usual, the staff were very helpful and courteous.
Hi ive had great service from rhe staff at Newbury building society i four accounts with you
Looking for an alternative savings account with a reasonable return discovered NBS on a google search and it was really easy to set up, transfer funds and manage online. A decent interest rate and easy and pleasant people to deal with
With all the hiccups buying a new build with delays etc. Newbury eased the stress with their speedy reassurances with my offer - I can’t recommend them enough
I was very pleased with the level of service I received from Newbury. Very customer focused team.
During my mortgage process NBS made everything effortless. I was given a choice of offer and they really helped me during the process to make all looks effortless. This is best experience of my life
I did have some trouble with the second stage of the set up as I hadn't read the requirements for the password and memorable word, but once I obeyed the rules, it was straightforward. I would definitely recommend Newbury.
We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard...
Read more We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard of.
Newbury came up with a very good and competitive mortgage offer and also provided us with the loan amout we needed.
The overall experience from beginning to end was excellent.
We would highly recommend Newbury Building Society.
Throughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who...
Read moreThroughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who wants a more personal feel to the mortgage applications.
Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you!
I recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited...
Read moreI recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited at the branch, I received the paying in book by post within 2 days. Brilliant & friendly service, as always. Thank you Louise.
Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice.
One of the few remaining building societies that still feels like a 'friendly society'. Good, friendly service in branch. Good savings rates with recognition of customer loyalty. Online banking not quite as slick as the big banks but good enough.
Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x
The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not...
Read more The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not fault.
Their bespoke underwriting allowed for my clients to move forward with their purchase.
I have dealt with the Newbury for over 15 years and I can't recall a bad experience.
Thank you
Good rate and service, and very helpful local branch
