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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.87/5

Newbury Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 10,003 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 10003 company reviews • Last reviewed within 7 days

Brilliant Service every time!

Savings • 27th January 2026

The staff are always friendly, knowledgeable and efficient whenever I visit. Nothing is too much trouble and they even know me by name. I feel... The staff are always friendly, knowledgeable and efficient whenever I visit. Nothing is too much trouble and they even know me by name. I feel more like a family member than as a customer. I have received brilliant service from Winchester branch every time I have visited! keep up the good work Newbury Building Society Read more Read less

{"display":"Isabel","full_name":"Isabel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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People first

Savings • 27th January 2026

NBS has branches with great staff who are respectful, kind and knowledgeable. They give customers as much time as they need.

{"display":"Deborah B","full_name":"Deborah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    A really easy experience opening an account.

    A really easy experience opening an account for my daughter today, great communication throughout the process - thank you.

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John S 24th January 2026
  • 5/5

    Independent Local Building Society

    Being an independent local building society, we are looked after well with good rates and trust to invest money .

    {"display":"Richard Osgood","full_name":"Richard Osgood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard Osgood 22nd January 2026
  • 5/5

    Wokingham is Amazing

    The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has... The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has a great team. The society as a whole is very old school but that’s great as it pretty zeros the chance of financial abuse. Read more Read less

    {"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom M 21st January 2026
  • 5/5

    Great customer service

    Great customer service - friendly team who are all focused on customer care.

    {"display":"Ros","full_name":"Ros","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ros 21st January 2026
  • 5/5

    Is there anything else I can help you with?

    Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right... Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right answer if needed. Rounded up conversations, especially when I opened the account, considering my needs, goals and everything savings related was explained in plain English. I love the fact that you can come in a branch and talk to a human being that will listen to you, rather than pressing options on a telephone and have a machine talking to you. Read more Read less

    {"display":"Olive ","full_name":"Olive ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Olive 21st January 2026
  • 5/5

    Very helpful staff.

    Very helpful staff. They explained the products in great detail. They take their time with customers and they listen to their needs.

    {"display":"Al ","full_name":"Al ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Al 20th January 2026
  • 5/5

    Great customer service, always helpful and knowledge...

    Great customer service, always helpful and knowledgeable whether that's speaking over the phone or in branch face to face.

    {"display":"Chloe","full_name":"Chloe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chloe 20th January 2026
  • 5/5

    Happy Savings customer

    As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my... As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my needs. An alternative account was suggested which gave me the same interest rate but was much more flexible. Friendly, knowledgeable service with an actual human being. Very refreshing Read more Read less

    {"display":"Yvonne","full_name":"Yvonne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Yvonne 20th January 2026
  • 5/5

    Friendly Staff

    Helpful and friendly staff, nothing is ever too much for them

    {"display":"E P","full_name":"E P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    E P 20th January 2026

    Products from Newbury Building Society

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