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Newbury Building Society reviews

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Rated Excellent • 4.83/5

Newbury Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 8,037 product reviews

Average score of 4.83/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Newbury Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent remortgage appointment with Luke Pummell

I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but... I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but I was reassured brilliantly by Luke Pummell. He was very clear, concise and make it clear in my head what my remortgage rate would be and the what the changes would mean for me. He gave excellent and informative advice and put me at ease. He was also very friendly and we had a good chat about the rugby happening that same day. He emailed me all the information and I am very satisfied with the service. Excellent all round! Read more Read less

{"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Daniel H 19th November 2024

Latest negative rating

2/5

Online access isn't good from my experience!

Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech... Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Read more Read less

{"display":"JG","full_name":"JG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
JG 19th November 2024
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

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Reviews for Newbury Building Society

Showing 11 of 8037 company reviews • Last reviewed within 7 days

Excellent remortgage appointment with Luke Pummell

Mortgages • 19th November 2024

I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but... I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but I was reassured brilliantly by Luke Pummell. He was very clear, concise and make it clear in my head what my remortgage rate would be and the what the changes would mean for me. He gave excellent and informative advice and put me at ease. He was also very friendly and we had a good chat about the rugby happening that same day. He emailed me all the information and I am very satisfied with the service. Excellent all round! Read more Read less

{"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Online access isn't good from my experience!

Savings • 19th November 2024

Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech... Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Read more Read less

{"display":"JG","full_name":"JG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JG
Rated Poor • 2/5
Read more product reviews
Reply from Newbury Building Society
We are sorry to hear this - please do email us marketing @newbury.co.uk and we would like to understand what is not working for you, thank you, Emma
19th November 2024
Newbury Building Society
  • 5/5

    Arranging for a new mortgage

    Application via our agent and then the arrival of the new mortgage went reasonably well and smoothly, and did not take long.

    {"display":"Nigel B","full_name":"Nigel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nigel B 18th November 2024
  • 5/5

    Rachel explained everything in detail and was easy t...

    Rachel explained everything in detail and was easy to understand. Rachel was very patient and appreciated my situation. Rachel has a very friendly and reassuring... Rachel explained everything in detail and was easy to understand. Rachel was very patient and appreciated my situation. Rachel has a very friendly and reassuring manner which is a rarity these days! All of this made the appointment comfortable. Read more Read less

    {"display":"Marina A","full_name":"Marina A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marina A 16th November 2024
  • 5/5

    Helpful staff

    Face to face conversation with a member of staff, who explained everything in detail and gave me time to talk/ask questions. Unsure which account to... Face to face conversation with a member of staff, who explained everything in detail and gave me time to talk/ask questions. Unsure which account to choose so she took time to explain each one. Very knowledgeable too about other financial matters. Read more Read less

    {"display":"Kez","full_name":"Kez","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kez 15th November 2024
  • 5/5

    Good service with very friendly and helpful staff

    Good service with very friendly and helpful staff

    {"display":"Lorraine","full_name":"Lorraine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lorraine 15th November 2024
  • 5/5

    Friendly staff, fast, efficient service

    Friendly staff, fast, efficient service

    {"display":"Jennifer B","full_name":"Jennifer B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jennifer B 15th November 2024
  • 5/5

    We remortgaged with you and all was done easily and...

    We remortgaged with you and all was done easily and quickly

    {"display":"Maureen B","full_name":"Maureen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Maureen B 14th November 2024
  • 5/5

    Applying for a mortgage in later life.

    Helpful, informative and supportive. Initial telephone contact and telephone appointment to apply for mortgage clear, concise with a choice of options. Office staff at Wokingham... Helpful, informative and supportive. Initial telephone contact and telephone appointment to apply for mortgage clear, concise with a choice of options. Office staff at Wokingham helpful with forwarding paperwork. Altogether a painless process. Read more Read less

    {"display":"DD","full_name":"DD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    DD 12th November 2024
  • 5/5

    Set up a isa by post.

    Set up a isa by post. Account and passbook arrived within days

    {"display":"Raymond W","full_name":"Raymond W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Raymond W 8th November 2024
  • 5/5

    Very helpful staff.

    Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us.

    {"display":"Karen K","full_name":"Karen K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen K 8th November 2024

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