Great customer service! Excellent rate for first time buyers, look forward to remortgaging in the future

Personal timely service re transfer of ISA with competitive rates & great staff. Branch network responsive & helpful - always leave with a positive experience and highly rate face to face contact.

I was in the Basingstoke branch for two hours with Ken. I had verious requests for him and he dealt with everyone of them, he... I was in the Basingstoke branch for two hours with Ken. I had verious requests for him and he dealt with everyone of them, he was pulling his hair out but he done it :) ) Absolutely amazing service. Thank you so much Read more Read less

My husband and I are having some serious problems getting things done since I broke my leg and in hospital. Your colleague Lisa Wedge took... My husband and I are having some serious problems getting things done since I broke my leg and in hospital. Your colleague Lisa Wedge took the time to help me understand my options and how to achieve the result the necessary outcome. Lisa was professional very helpful and empathetic. Read more Read less

We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process.... We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process. We were always kept up to date with things and Newbury did things quickly, providing clear information all along the way. Read more Read less

As a Power of Attorney I opened a savings account for my mother. The process has been straightforward, efficient and clear, from the initial phone... As a Power of Attorney I opened a savings account for my mother. The process has been straightforward, efficient and clear, from the initial phone call, through friendly face to face meeting in Hungerford branch to enabling on line access. It’s been an outstanding experience with brilliant, empathetic and responsive customer care. Read more Read less

The staff were on time with our appointment, friendly, helpful on the type of account to open, efficient and gave clear explanations.

Charming young man. Seats for customers. Friendly staff. Good ambience. Have passbooks too.

I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She even managed... I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She even managed to find a better rate of interest after the appointment and called me back to inform me. Read more Read less