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7th November 2018
Individual Building Society
Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary.
Your Newbury Building Society Reviews (263)
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5th November 2018
Outstanding Customer and Community Service
Nothing is too much trouble. No queues, plenty of staff, flexibility and the staff get to know you.
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4th November 2018
Helpful thorough
Always helpful. Nothing is ever too much trouble. No queues
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5th October 2018
Gray longevity
42 years great service we've had a mortgage and savings all that time with Newbury
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5th October 2018
Personal case review, good service
Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...
Read more Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.
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11th February 2018
Local focus
Focus on the individual and care about the community. A perfect combination.
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9th February 2018
Family support
Very friendly staff and very fair to members with there saving rates . We have encouraged all our family and relations to support the Newbury Building Society .
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9th February 2018
Weather a lot or a little, every little thing they do means a lot
I've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a...
Read moreI've had funds with Newbury since 2012. They have always looked out for me and ensure a competitive return against the other high street lenders. It helps too knowing that as a mutual the saving I make are helping someone get their home or get me a better interest rate.
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7th February 2018
Helpful and personable
Always great service, by people and not computers. Old style service wins for me. Good rates and reliability are what Newbury stand for.
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2nd February 2018
Working to make a difference!
Great customer focus, driven and helping the local community as well as nationwide
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26th January 2018
Great personal service every visit
I have saved with NBS for many years. It is terrific to have a Hungerford branch and the staff are both friendly and efficient. A wonderful change from having to do everything online. It matters!
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24th January 2018
The Best Building Society
The Newbury is one of the few building societies that still treat the members as they should, that is, a member of a family that support the society for the good of all members. Over the many years both my wife and I have been members, they have...
Read moreThe Newbury is one of the few building societies that still treat the members as they should, that is, a member of a family that support the society for the good of all members. Over the many years both my wife and I have been members, they have always given excellent service.
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24th January 2018
Superb, personal service, nothing is too much trouble for NBS.
One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good...
Read moreOne of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service.
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23rd January 2018
Excellent local service provider
Offers good rates of interest plus useful partnership offers with key local retailers and service providers.
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23rd January 2018
Small but powerful
Excellent support,help & advise at a very stressful time
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22nd January 2018
Very helpful and.traditional good service
Found them to be fast and efficient plus accommodating of our circumstances.
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22nd January 2018
Professional, timely and efficient service
I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result.
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