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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.86/5

Newbury Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,322 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

A very Positive Experience from a Returning Customer

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members.

{"display":"AH","full_name":"AH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
AH 7th August 2025

Latest negative rating

1/5

In branch service review

Very good, pleasant, very helpful staff and easy transactions.

Savings
Verified source 31st July 2025
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9322 company reviews • Last reviewed within 7 days

A very Positive Experience from a Returning Customer

Mortgages • 7th August 2025

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members.

{"display":"AH","full_name":"AH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AH
Rated Excellent • 5/5
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Newbury have been great!

Mortgages • 5th August 2025

Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us.

{"display":"Grace S","full_name":"Grace S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Newbury Building Society
Thank you for taking the time to leave feedback - congratulations on on your first home!
6th August 2025
Newbury Building Society
  • 5/5

    Excellent and very helpful

    very helpful explained things in an easy to understand way. excellent

    {"display":"Robert ","full_name":"Robert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert 3rd August 2025
  • 5/5

    Advisor was very good

    Advisor was very good and explained the process step by step

    {"display":"Janice","full_name":"Janice","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice 31st July 2025
  • 5/5

    In branch service review

    Always a pleasant service, good people and a clear and fresh atmosphere.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    very very helpful and easy to understand.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Very welcoming and friendly, as always.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Detailed information sheets are good. Passbooks seem old-fashioned.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    All personnel are helpful and pleasant.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Prompt attention from Hazel and Deborah in processing my application. Best of all in the passbooks which makes you feel like you actual have savings.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Possibly they could do more online.

    Savings
    Verified source 31st July 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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