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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.89/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,164 product reviews

Average score of 4.89/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure. (85 mentions)
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained. (55 mentions)
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout. (30 mentions)

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update. (7 mentions)
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10164 company reviews • Last reviewed within 7 days

We were seen quickly and Vyas was friendly, efficien...

Savings • 29th July 2026

We were seen quickly and Vyas was friendly, efficient and most helpful

Verified source
Rated Excellent • 5.00/5
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Reply from Newbury Building Society
Thank you so much for your feedback, we really appreciate it. We're glad you were happy with the service provided.
29th July 2026
Newbury Building Society

Always excellent communication.

Mortgages • 28th July 2026

Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions.

{"display":"Sarah Adair","full_name":"Sarah Adair","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Newbury Building Society
Hi Sarah, thank you so much for your feedback. We really appreciate you taking the time.
29th July 2026
Newbury Building Society
  • 5.00/5

    A good savings account for my 6 year old

    A good savings account for my 6 year old

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Local branch equals excellent service

    Staff always, knowledgeable and polite and make you feel welcome. Love that its is a local branch in the high street that is most important to me.

    {"display":"Natalie h","full_name":"Natalie h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Natalie h 24th July 2026
  • 5.00/5

    Didcot Branch

    We received a very warm welcome and an effective service during our visit today. It was very convenient to be able to book an appointment on the day.

    Savings
    Verified source 21st July 2026
  • 5.00/5

    A great and professional service

    Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively and efficiently. We were very pleased with the service and speed to completion. Read more Read less

    {"display":"Andrew O","full_name":"Andrew O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew O 21st July 2026
  • 5.00/5

    Opening an account

    After receiving a letter through the post I decided to take a look at the branch and decided to enquire about savings accounts- your in... After receiving a letter through the post I decided to take a look at the branch and decided to enquire about savings accounts- your in branch mobile customer advisor Andrew lead through the process of opening an account. Most professional and friendly. Read more Read less

    Savings
    Verified source 18th July 2026
  • 5.00/5

    Very helpful and cheerful staff.

    Very helpful and cheerful staff. Sorted my query out very quickly.

    {"display":"Wendy M","full_name":"Wendy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Wendy M 17th July 2026
  • 5.00/5

    The friendly, fair, mutual building society.

    Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you... Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy to transfer to a nominated account; you get a account book for your savings not a card. Read more Read less

    {"display":"Paul K","full_name":"Paul K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul K 13th July 2026
  • 5.00/5

    Helpful staff in branch.

    Helpful staff in branch. Explained products that I didn't now about but were better for me

    {"display":"Luke","full_name":"Luke","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Luke 12th July 2026
  • 5.00/5

    Always friendly and helpful never disappointed with...

    Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account excellent people in Didcot would recommend this branch Read more Read less

    {"display":"Pamela J","full_name":"Pamela J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pamela J 5th July 2026

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