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Newbury Building Society Reviews

Ratings based on 797 reviews Last review 9 hours ago
4.79 / 5Amazing overall rating

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...

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Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Newbury Building Society Reviews (797)

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29th May 2020

Excellent clear instructions

I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole...

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I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole experience to use a term "a joy to do business". It was well worth the time to open an account.
Mr Keri Eynon

Reply from Newbury Building Society
Hi Keri, thank you for taking the time to leave feedback for us - it's much appreciated and we will be sure to share your comments with Chelsea, who will be so pleased to hear them. Many thanks again.
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29th May 2020

Professional, friendly.

Our experience with Newbury Building Society has been second to none. The team is friendly and very professional. They take time to clarify our doubts and explain The products that better suit out needs.

Reply from Newbury Building Society
Hi Isabel, thank you for taking the time to leave feedback for us - it's much appreciated by us all.
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29th May 2020

Re mortgage

Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly....

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Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly. I’d recommend this financial service provider to friends or relatives.

Reply from Newbury Building Society
Hi Sascha, thank you for taking the time to provide feedback - we really appreciate it.
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29th May 2020

They listened and made things happen!

My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highl...

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My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highly recommend them. Thank you

Reply from Newbury Building Society
Hi Sarah, thank you for taking the time to leave feedback for us, it is much appreciated.
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22nd May 2020

Opening new savings account online

Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and...

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Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great.

Reply from Newbury Building Society
HI Ms Brooker - thank you for taking the time to leave feedback, it's much appreciated. If you have any further specific feedback on the website or our online portal please do let us know so we can review making it easier. Many thanks
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22nd May 2020

Easy to deal with local lender for a development loan.

Alway easy to contact and discuss maters with someone you know, much nicer using a local building society than a faceless national lender. Rates could be more competitive though!

Reply from Newbury Building Society
Hi Clinton, thank you for taking the time to leave feedback, we review and measure all feedback and will be sure to include your comments. Much thanks.
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22nd May 2020

Good local lender experience

As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the...

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As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the box and take a wider view on my ability to repay. I thank them for that.

Reply from Newbury Building Society
Thank you DW, for taking the time to leave feedback for us. We really do appreciate it.
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19th May 2020

Friendly help by myaccounts service

Had a question about being able to view some of my accounts online. I decided to ask about it online rather than visit branch due to C19 virus. Got answers back really quick and resolved my issue quickly

Reply from Newbury Building Society
Hi Christopher, thank you for taking the time to provide feedback - we really appreciate it.
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19th May 2020

Simply amazing team

Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Cov...

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Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Covid-19 it was sorted within 24 hours.

Reply from Newbury Building Society
Hi Lesley, thank you for taking the time to provide feedback - we really do appreciate it :-)
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11th May 2020

Generally good.

Straightforward login procedure that feels secure. The rules on maximum balance (Welcome to Newbury) and maximum annual deposit (EMA) could be made more prominent.

Reply from Newbury Building Society
Hi JIm, thank you for taking the time to provide feedback, it's much appreciated. We will review the savings product details to see if the limits can be made more prominent.
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11th May 2020

Change of mortgage product

Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :)

Reply from Newbury Building Society
Hi Martin, thank you for taking the time to leave feedback, we will be sure to share your comments with Eve, who will be so pleased to know she helped! Thanks again - it's much appreciated.
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25th April 2020

New savings form in the post

Phoned about drop in interest on Welcome account, and if could transfer to £2000 to new existing saver accounting. Form sent in the post and now returned to you. All questions answered quickly and efficiently

Reply from Newbury Building Society
HI Louise, thank you for taking the time to leave feedback for us, it's much appreciated.