Pleasant environment in the Building Society. Simple functional interface without unnecessary money being spent on it. Friendly , helpful and knowledgeable staff. Everything explained in... Pleasant environment in the Building Society. Simple functional interface without unnecessary money being spent on it. Friendly , helpful and knowledgeable staff. Everything explained in clearly and concisely. Very informative. No intrusive with regards to personal finance. Would definitely recommend. Read more Read less

I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently... I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Read more Read less

Polly was very helpful and called me back exactly when she said she would. A lot of organisations "talk the talk" but Polly and the... Polly was very helpful and called me back exactly when she said she would. A lot of organisations "talk the talk" but Polly and the Newbury BS back that up by "walking the walk" too. I am very grateful. Read more Read less

Really easy conversation, understood my options clearly, quick servive

Lovely staff in Thatcham branch - always welcomed with a smile from all.

Bryony was very helpful in my savings appointment.

You're on the high street offering face-to-face service.

Like the local branch. Internet not user friendly.

Everything was good. Staff helpful - nothing could have been better.