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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (6816 reviews)

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4.85

Based on 6,816 reviews, last reviewed 30th Nov 2024

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff were polite, there was no hurry, conversation... Staff were polite, there was no hurry, conversation was friendly, service was excellent and the savings rates are very good. Staff pointed out the be... Read more Reviewed on: 30th November 2024

Latest lowest rating:

2

Online access isn't good from my experience! Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building s... Read more Reviewed on: 19th November 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (6816)

In branch service review

Staff are always very friendly and helpful. Reviewed on: 31st October 2024

In branch service review

Sam was very efficient and nice. Reviewed on: 31st October 2024

In branch service review

Great staff who are always happy to see us. Reviewed on: 31st October 2024

I walked into the Thatcham branch to open a new savi...

I walked into the Thatcham branch to open a new savings account. Three people all sat there who looked to be doing very little. I asked about opening an account and despite there being 3 people was told I had to make an appointment. However lo and behold one of them had a miraculous cancellation but was told it would take an hour. I had time. He didn’t look impressed. We went through options half heartedly and decided on account which took 25 minutes in total to sort out, not an hour as told. I put in £200 in cash. Since then, well over a week later I have still had no confirmation of my account or deposit via mail or email. Nothing at all has been received which I’m getting concerned about now. To say I was disappointed with the service is an understatement. They didn’t look interested at all. They weren’t rude or anything but their lack of interest was very disappointing. We only have 1 bank in thatcham now which was another reason for opening an account there. Reviewed on: 30th October 2024

Reply from Newbury Building Society Hi Nicola, we are very sorry to hear you were disappointed with the service you received in our Thatcham branch. Providing excellent customer service is something we pride ourselves on and we apologise you have not received this on this occasion. We will look into this for you right away and someone will be in touch with you later today to provide you with an update. Response date: 30th October 2024

I was pleased that I was able to open 2 new accounts...

I was pleased that I was able to open 2 new accounts without having to make an appointment, by filling in the application forms and bringing them back into Winchester (my nearest) branch, and that cheques were acceptable deposits. There was a minor panic caused in that the lady i/c told me that the cheques would clear in 5-6 days but in fact it was 2 or 3 days, so for 24 hours ( after using a cash machine) I wondered where my £20,000 had gone until I could get to my bank to check that it had come in and out of my account to yourselves much quicker than I was told. Reviewed on: 29th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - apologies that you had a worry - we will note that sometimes it can be quicker to avoid this in future. Response date: 30th October 2024

After very poor service from a well known large bank...

After very poor service from a well known large bank I called in to my local Newbury branch to discuss possibly transferring a savings account. The Manager and another member of staff were very helpful, were very knowledgeable and welcoming. Furthermore, unlike many of the larger organisations they have a physical branch local to me. The interest rates available for my savings were much better than where they had been placed so it was an easy decision to move my investment. Reviewed on: 28th October 2024

Reply from Newbury Building Society Thank you Gerald for taking time to leave feedback - we appreciate it. Welcome to the Newbury! Response date: 29th October 2024

Wish we had found Newbury years ago.

We randomly chose Newbury to invest some of our savings to spread it around to keep it safe. Wish we’d come years ago. Excellent service, Karen was professional, knowledgeable and very pleasant. The branch was spotlessly clean, tidy and welcoming. It really was a pleasant experience..it’s not often these days that you are able to complete a task with zero stress. Thank you Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Kim, we do appreciate it. We will share your comments with Karen, who will be so pleased to read them. Response date: 29th October 2024

Accou t Opening.

Opening the account online was straight forward and the screens were easy to navigate. Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 29th October 2024

Fast efficient account opening.

Staff were friendly, fast and efficient when I came in to open a new savings account!!! A very good experience!!! Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 29th October 2024

They make it very easy for us to do business with them.

They make it very easy for us to do business with them. Friendly, professional and courteous with an awesome app to help manage our products online. Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Great to hear you like the app! Response date: 29th October 2024

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Newbury Building Society: Savings reviews

24% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (6816)

In branch service review

In branch service review

In branch service review

I walked into the Thatcham branch to open a new savi...

I was pleased that I was able to open 2 new accounts...

After very poor service from a well known large bank...

Wish we had found Newbury years ago.

Accou t Opening.

Fast efficient account opening.

They make it very easy for us to do business with them.

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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