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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

Charming young man.

Charming young man. Seats for customers. Friendly staff. Good ambience. Have passbooks too. Reviewed on: 25th January 2025

Reply from Newbury Building Society HI Yvonne, thank you for taking time to leave feedback, we do appreciate it and it's great to hear you like what we do. Response date: 31st January 2025

Very knowledgeable staff and extremely helpful in sh...

Very knowledgeable staff and extremely helpful in showing me the products available to me Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Debbie, we do appreciate it. Response date: 31st January 2025

Coustomer Service

The Staff are well trained and are helpfull if a problem occurs Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Good rates and good service from Abingdon branch

Good rates and good service from Abingdon branch Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

I was very pleased with all the information that was...

I was very pleased with all the information that was given to me opening a new savings account. I was very happy with all the benefits and features of my new account. The experience was quick and received my book through the post when was expecting it. All the information with all the different accounts that I could choose from was very good and was able to pick the one right for me. I can’t praise the staff enough always friendly and helpful. Reviewed on: 24th January 2025

Reply from Newbury Building Society Hi Yasmin, Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

A complex isa transfer.

A complex isa transfer was made by the Basingstoke branch via an appointment. It was very well handled. Reviewed on: 22nd January 2025

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Basingstoke branch, who will be so pleased to hear them. Response date: 23rd January 2025

Great staff - Newbury building Society

Staff were friendly and helpful - they were knowledge about their products and they were clearly explained. They treated you like an individual and the face to face contact in branch made everything so much quicker and simpler. Reviewed on: 20th January 2025

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st January 2025

Staff are always polite and helpful.

Staff are always polite and helpful. I had no difficulty in changing my ISA account recently to a Senior Monthly Cash ISA, which offered me a better interest rate. However, it involved a lot of paperwork! Reviewed on: 20th January 2025

Reply from Newbury Building Society Hi Alexander, thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 21st January 2025

Interest rates are excellent!

Savings account and savings bond interest rates are excellent. I love the work the Society does to support local communities. They put customers first, with no shareholders to keep happy, their mission is to keep their customers happy and ensure branches stay open so people can get easy access to their money. Reviewed on: 17th January 2025

Reply from Newbury Building Society Hi Tracy. we appreciate the time taken to leave us a review, thank you. Response date: 21st January 2025

Dealing with real people and not dialing numbers.

Setting up the account easy, done in person and hassle free. The one occasion I had to phone them, I got straight through to a real person who then put me straight through the the person I needed to speak to. No dialing numbers or computer voices involved, this and how banking a building societies should be run. Reviewed on: 11th January 2025

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 13th January 2025

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