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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

My contact was Dawn, at the Andover branch.

My contact was Dawn, at the Andover branch. She was really friendly and knowledgeable and went through various options thoroughly and clearly. I was really impressed by the level of service provided. Reviewed on: 22nd November 2024

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Dawn, who will be so pleased to hear them. Response date: 27th November 2024

Online access isn't good from my experience!

Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Reviewed on: 19th November 2024

Reply from Newbury Building Society We are sorry to hear this - please do email us marketing @newbury.co.uk and we would like to understand what is not working for you, thank you, Emma Response date: 19th November 2024

Rachel explained everything in detail and was easy t...

Rachel explained everything in detail and was easy to understand. Rachel was very patient and appreciated my situation. Rachel has a very friendly and reassuring manner which is a rarity these days! All of this made the appointment comfortable. Reviewed on: 16th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and will share your comments with Rachel, who will be so pleased to read them. Response date: 18th November 2024

Helpful staff

Face to face conversation with a member of staff, who explained everything in detail and gave me time to talk/ask questions. Unsure which account to choose so she took time to explain each one. Very knowledgeable too about other financial matters. Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 18th November 2024

Good service with very friendly and helpful staff

Good service with very friendly and helpful staff Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Friendly staff, fast, efficient service

Friendly staff, fast, efficient service Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Set up a isa by post.

Set up a isa by post. Account and passbook arrived within days Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Raymond, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th November 2024

Good all round experience from my Newbury advisor

Good all round experience from my Newbury advisor Reviewed on: 6th November 2024

Reply from Newbury Building Society Hi Tim, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th November 2024

A smooth operation

All the paperwork had been prepared ready for the appointment, so that the transaction was completed smoothly and efficiently, and in a friendly and welcoming manner. Reviewed on: 2nd November 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th November 2024

New account

Got the forms and did it all online, Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st November 2024

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