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Newbury Building Society: Savings reviews

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4.89
Based on 8,680 reviews, last reviewed 14th Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Still on the high street They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions. Reviewed on: 14th March 2026
Amy Purnell's avatar
Amy Purnell

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8680)

In branch service review

5
Prompt answering of telephone (a very rare service!!). Reviewed on: 31st October 2024
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In branch service review

5
Excellent service, incredibly helpful. Reviewed on: 31st October 2024
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Verified Member

In branch service review

5
Newbury BS is open 9-5pm each working day. Any questions can be answered any day. Reviewed on: 31st October 2024
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In branch service review

5
Tom, the new boy, was very friendly and helpful. Reviewed on: 31st October 2024
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Verified Member

In branch service review

5
Staff are always very friendly and helpful. Reviewed on: 31st October 2024
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Verified Member

In branch service review

5
Sam was very efficient and nice. Reviewed on: 31st October 2024
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Verified Member

In branch service review

5
Great staff who are always happy to see us. Reviewed on: 31st October 2024
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I walked into the Thatcham branch to open a new savi...

3
I walked into the Thatcham branch to open a new savings account. Three people all sat there who looked to be doing very little. I asked about opening an account and despite there being 3 people was told I had to make an appointment. However lo and behold one of them had a miraculous cancellation but was told it would take an hour. I had time. He didn’t look impressed. We went through options half heartedly and decided on account which took 25 minutes in total to sort out, not an hour as told. I put in £200 in cash. Since then, well over a week later I have still had no confirmation of my account or deposit via mail or email. Nothing at all has been received which I’m getting concerned about now. To say I was disappointed with the service is an understatement. They didn’t look interested at all. They weren’t rude or anything but their lack of interest was very disappointing. We only have 1 bank in thatcham now which was another reason for opening an account there. Reviewed on: 30th October 2024
Nicola S's avatar
Nicola S
Reply from Newbury Building Society Hi Nicola, we are very sorry to hear you were disappointed with the service you received in our Thatcham branch. Providing excellent customer service is something we pride ourselves on and we apologise you have not received this on this occasion. We will look into this for you right away and someone will be in touch with you later today to provide you with an update. Response date: 30th October 2024
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Newbury Building Society

I was pleased that I was able to open 2 new accounts...

4
I was pleased that I was able to open 2 new accounts without having to make an appointment, by filling in the application forms and bringing them back into Winchester (my nearest) branch, and that cheques were acceptable deposits. There was a minor panic caused in that the lady i/c told me that the cheques would clear in 5-6 days but in fact it was 2 or 3 days, so for 24 hours ( after using a cash machine) I wondered where my £20,000 had gone until I could get to my bank to check that it had come in and out of my account to yourselves much quicker than I was told. Reviewed on: 29th October 2024
Paul G's avatar
Paul G
Reply from Newbury Building Society Thank you for taking the time to leave feedback - apologies that you had a worry - we will note that sometimes it can be quicker to avoid this in future. Response date: 30th October 2024
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Newbury Building Society

After very poor service from a well known large bank...

5
After very poor service from a well known large bank I called in to my local Newbury branch to discuss possibly transferring a savings account. The Manager and another member of staff were very helpful, were very knowledgeable and welcoming. Furthermore, unlike many of the larger organisations they have a physical branch local to me. The interest rates available for my savings were much better than where they had been placed so it was an easy decision to move my investment. Reviewed on: 28th October 2024
Gerald C's avatar
Gerald C
Reply from Newbury Building Society Thank you Gerald for taking time to leave feedback - we appreciate it. Welcome to the Newbury! Response date: 29th October 2024
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Newbury Building Society

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