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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

I was pleased that I was able to open 2 new accounts...

I was pleased that I was able to open 2 new accounts without having to make an appointment, by filling in the application forms and bringing them back into Winchester (my nearest) branch, and that cheques were acceptable deposits. There was a minor panic caused in that the lady i/c told me that the cheques would clear in 5-6 days but in fact it was 2 or 3 days, so for 24 hours ( after using a cash machine) I wondered where my £20,000 had gone until I could get to my bank to check that it had come in and out of my account to yourselves much quicker than I was told. Reviewed on: 29th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - apologies that you had a worry - we will note that sometimes it can be quicker to avoid this in future. Response date: 30th October 2024

After very poor service from a well known large bank...

After very poor service from a well known large bank I called in to my local Newbury branch to discuss possibly transferring a savings account. The Manager and another member of staff were very helpful, were very knowledgeable and welcoming. Furthermore, unlike many of the larger organisations they have a physical branch local to me. The interest rates available for my savings were much better than where they had been placed so it was an easy decision to move my investment. Reviewed on: 28th October 2024

Reply from Newbury Building Society Thank you Gerald for taking time to leave feedback - we appreciate it. Welcome to the Newbury! Response date: 29th October 2024

Wish we had found Newbury years ago.

We randomly chose Newbury to invest some of our savings to spread it around to keep it safe. Wish we’d come years ago. Excellent service, Karen was professional, knowledgeable and very pleasant. The branch was spotlessly clean, tidy and welcoming. It really was a pleasant experience..it’s not often these days that you are able to complete a task with zero stress. Thank you Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Kim, we do appreciate it. We will share your comments with Karen, who will be so pleased to read them. Response date: 29th October 2024

Accou t Opening.

Opening the account online was straight forward and the screens were easy to navigate. Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 29th October 2024

Fast efficient account opening.

Staff were friendly, fast and efficient when I came in to open a new savings account!!! A very good experience!!! Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 29th October 2024

They make it very easy for us to do business with them.

They make it very easy for us to do business with them. Friendly, professional and courteous with an awesome app to help manage our products online. Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Great to hear you like the app! Response date: 29th October 2024

Excellent service, and very pleased with initial con...

Excellent service, and very pleased with initial consultation at Basingstoke branch. Reviewed on: 25th October 2024

Reply from Newbury Building Society Thanks for taking the time to leave feedback Bob, we do appreciate it. Response date: 29th October 2024

A very positive experience

I am a completely new customer to Newbury Building Society and decided to make an appointment with them because I was attracted to one of their savings products. I received several email and text reminders before my appointment which was very efficient, and on arrive at the branch, I received a warm welcome. My advisor, Chloe, was friendly and knowledgeable. She didn't rush me at all which made me feel comfortable and she was a good communicator. All-in-all, it was a very positive experience. Reviewed on: 23rd October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 24th October 2024

First experience of opening a Newbury BS account.

This was our first experience of opening accounts with Newbury BS, we were pleasantly surprised at the competitive interest rates being offered. We live near Basingstoke which has a local NBS branch, so if we have any issues we could call in there. However we opened our accounts online which was very straightforward to do so. Reviewed on: 18th October 2024

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 21st October 2024

Finance done the way it should be.

Friendly service by helpful people Reviewed on: 18th October 2024

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback. Response date: 21st October 2024

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