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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8681 reviews)

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4.88

Based on 8,681 reviews, last reviewed 17th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Still on the high street They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions. Reviewed on: 14th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8681)

In branch service review

Bridget in Abingdon was so helpful - very lovely staff. Reviewed on: 31st July 2024

Great Customer Service

Your colleague fitted us in for an interview at short notice Great Customer Service Reviewed on: 30th July 2024

Reply from Newbury Building Society Hi Tony, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Mr and Mrs B

Opened a savings account and visited Wokingham branch as part of that as I couldn’t scan our ID online. They were really helpful in the branch and matched our ID with the online application efficiently and we were then called by the Savings team at Head Office who completed the process promptly Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Linda was excellent.

Linda was excellent. My bank were playing silly devils and she took a debit card from me to repay my mortgage. Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi Ray, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Linda, who will be so pleased to hear them. Response date: 31st July 2024

Pleasant savings meeting with your team member

Pleasant savings meeting with your team member Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Transfers between Accounts

I opened a new savings bond, but I was unable to transfer money from my existing savings account. I had transfer the money from my savings account to my "named" account, then I hadcto transfer that money to my new account. Seems like a waste of time. Reviewed on: 26th July 2024

Newbury BS are fantastic.

Very engaging and helpful customer service from both Connor and Bradley at the Wokingham Branch. Connor really spend time with me explaining everything and ensuring my money would be safe. The only reason I have given 4 stars for the experience is that the process for opening my savings bond was a bit too lengthy considering I am an existing member. Reviewed on: 23rd July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Anand, we do appreciate it and will share your comments with Connor and Bradley, who will be so pleased to read them. We understand that the process can seem lengthy, sometimes we are required to recheck details due to regulatory requirements, but we are looking at this procedure to see how we can improve this for customers as much as we can. Response date: 25th July 2024

Vess was friendly and answered all our queries, as...

Vess was friendly and answered all our queries, as she was very well informed, Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Clive, we really do appreciate the time taken to leave us a review, thank you. We will be sure to share your comments with Vess, who will be so pleased to hear them. Response date: 22nd July 2024

Changing old accounts and adding to my ISA.

Changing old accounts and adding to my ISA. All good, well explained and Dawn had knowledge and was very helpful .. and patient! Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Elliott, thank you for tkaing the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Dawn, who will be so pleased to hear them. Response date: 22nd July 2024

Jack Wallis Hungerford branch very helpful

Jack Wallis Hungerford branch very helpful Reviewed on: 18th July 2024

Reply from Newbury Building Society Hi Janet, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jack, who will be so pleased to hear them. Response date: 22nd July 2024

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