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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8681 reviews)

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4.88

Based on 8,681 reviews, last reviewed 17th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Still on the high street They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions. Reviewed on: 14th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8681)

Excellent customer service

I have been so impressed by the service I have received at the Didcot Branch since I joined a year ago. I wish I had joined long ago. Vasilka Miles particularly deserves credit --she has explained all options available to me thoroughly , leaving me confident in making the correct decision on both my savings accounts. . Reviewed on: 16th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka and the Didcot team, who will be so pleased to hear your comments. Response date: 17th July 2024

Senior saver.

Vert Friendly, polite and helpful, a very pleasent experience. Reviewed on: 16th July 2024

Reply from Newbury Building Society Hi Ian, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th July 2024

Excellent informative support and guidance.

Excellent informative support and guidance...I arrived quite late in the day and was dealt with professionally and everything was completed in order for me to carry out my next task of transference of funds. Reviewed on: 15th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 16th July 2024

Great first impression and Excellent customer service

I met with Dawn Ross - who was really professional and friendly and efficient and she took me through all the options and helped my clarify the differences in each option dn helped me select the right choices for me. Excellent Customer Services Reviewed on: 15th July 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback AJ, we appreciate it and will share your comments with Dawn, who will be so pleased to read them. Response date: 16th July 2024

Easy to open account & upload id documents.

Easy to open account & upload id documents. Very quick email response & authorisation & follow up by letter. Reviewed on: 14th July 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Catherine, we do appreciate it. Response date: 15th July 2024

Abingdon branch - helpful advisers

Used our local Abingdon branch today to open new savings accounts. Good service and helpful and friendly staff. Reviewed on: 12th July 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will be sure to share your comments with our Abingdon team, who will be so pleased to read them. Response date: 15th July 2024

Arranging appointment to open account was very strai...

Arranging appointment to open account was very straightforward. Staff very polite. Appointment started on time. Manager was very understanding and answered our questions without judgement (being old school there are certain modern aspects that we are not confident with - ie online banking). The process for opening the account was very easy. Happy we chose Newbury BS. Reviewed on: 9th July 2024

Reply from Newbury Building Society Hello, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th July 2024

Highly trained staff.

As a new customer the opening of a savings account went smoothly ,are questions were answered by a confident member of staff. Reviewed on: 9th July 2024

Reply from Newbury Building Society Hi Ian, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th July 2024

Moving savings to a cash ISA

I wanted to transfer money from my savings account to a cash ISA. I was shown the various options available and having selected the one I considered most suitable the transaction was completed without fuss on the spot. The cashier was knowledgeable efficient and confident in what she was doing. Excellent experience. Reviewed on: 6th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 8th July 2024

Was originally recommended - for another account - t...

Was originally recommended - for another account - then decided to transfer our own funds to this company too. Reviewed on: 5th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 8th July 2024

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