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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

Mr and Mrs B

Opened a savings account and visited Wokingham branch as part of that as I couldn’t scan our ID online. They were really helpful in the branch and matched our ID with the online application efficiently and we were then called by the Savings team at Head Office who completed the process promptly Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Linda was excellent.

Linda was excellent. My bank were playing silly devils and she took a debit card from me to repay my mortgage. Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi Ray, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Linda, who will be so pleased to hear them. Response date: 31st July 2024

Pleasant savings meeting with your team member

Pleasant savings meeting with your team member Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Transfers between Accounts

I opened a new savings bond, but I was unable to transfer money from my existing savings account. I had transfer the money from my savings account to my "named" account, then I hadcto transfer that money to my new account. Seems like a waste of time. Reviewed on: 26th July 2024

Newbury BS are fantastic.

Very engaging and helpful customer service from both Connor and Bradley at the Wokingham Branch. Connor really spend time with me explaining everything and ensuring my money would be safe. The only reason I have given 4 stars for the experience is that the process for opening my savings bond was a bit too lengthy considering I am an existing member. Reviewed on: 23rd July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Anand, we do appreciate it and will share your comments with Connor and Bradley, who will be so pleased to read them. We understand that the process can seem lengthy, sometimes we are required to recheck details due to regulatory requirements, but we are looking at this procedure to see how we can improve this for customers as much as we can. Response date: 25th July 2024

Vess was friendly and answered all our queries, as...

Vess was friendly and answered all our queries, as she was very well informed, Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Clive, we really do appreciate the time taken to leave us a review, thank you. We will be sure to share your comments with Vess, who will be so pleased to hear them. Response date: 22nd July 2024

Changing old accounts and adding to my ISA.

Changing old accounts and adding to my ISA. All good, well explained and Dawn had knowledge and was very helpful .. and patient! Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Elliott, thank you for tkaing the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Dawn, who will be so pleased to hear them. Response date: 22nd July 2024

Jack Wallis Hungerford branch very helpful

Jack Wallis Hungerford branch very helpful Reviewed on: 18th July 2024

Reply from Newbury Building Society Hi Janet, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jack, who will be so pleased to hear them. Response date: 22nd July 2024

Excellent customer service

I have been so impressed by the service I have received at the Didcot Branch since I joined a year ago. I wish I had joined long ago. Vasilka Miles particularly deserves credit --she has explained all options available to me thoroughly , leaving me confident in making the correct decision on both my savings accounts. . Reviewed on: 16th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka and the Didcot team, who will be so pleased to hear your comments. Response date: 17th July 2024

Senior saver.

Vert Friendly, polite and helpful, a very pleasent experience. Reviewed on: 16th July 2024

Reply from Newbury Building Society Hi Ian, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th July 2024

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