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Newbury Building Society: Savings reviews

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4.88
Based on 8,682 reviews, last reviewed 21st Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

So pleased to have been introduced to Newbury B/S by... So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026
Jeffrey W's avatar
Jeffrey W

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
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Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8682)

In branch service review

5
What a breath of fresh air with a Building Society. Polite, efficient, and friendly service opening an account this morning. Thank you. Reviewed on: 28th June 2024
Verified Member's avatar
Verified Member

In branch service review

5
Staff always helpful and efficient. Reviewed on: 28th June 2024
Verified Member's avatar
Verified Member

In branch service review

5
I like the friendly, personal service. Reviewed on: 28th June 2024
Verified Member's avatar
Verified Member

In branch service review

5
I like the friendly, personal service. Reviewed on: 28th June 2024
Verified Member's avatar
Verified Member

In branch service review

5
Friendly, helpful and well-informed staff. Reviewed on: 28th June 2024
Verified Member's avatar
Verified Member

Tried to transfer our opening balance, of £500, but...

2
Tried to transfer our opening balance, of £500, but kept rejecting it even though it said money could be added - AFTER myself & partner transferred just £10 to see if it was working, which turned up more or less immediately, but the £500 still hadn't arrived although saying pending now. Reviewed on: 28th June 2024
Sheila A's avatar
Sheila A
Reply from Newbury Building Society Thank you for leaving feedback Sheila, we hope that the monies have now arrived. Please do contact us if not - our customer service team can check on this for you. Response date: 1st July 2024
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Newbury Building Society

Excellent customer service, as always.

5
Excellent customer service in a very well appointed environment. Sarah was very well organised and had all the details required ready for me to set up my ISA. Everyone in the Newbury Building Society is professional and pleasant - every time! Reviewed on: 28th June 2024
Ei's avatar
Ei

Pleasant, enjoyable, informative and cordial.

5
Pleasant, enjoyable, informative and cordial. It felt like I was dealing with a human as opposed to an automaton. Reviewed on: 28th June 2024
Lindsay's avatar
Lindsay

Good savings products available.

4
Good savings products available. Online banking portal seems a bit cluttered in places and there are some bugs in displaying documents such as the FSC guarantee notice when using MS Edge. Logging on feels secure with the one time code system. Reviewed on: 28th June 2024
Richard I's avatar
Richard I

New Bond

4
I opened a new 'bond' account on-line but wasn't sure that it was the right one. I went into the Abingdon branch where I was treated courteously and efficiently. Reviewed on: 21st June 2024
Ian P's avatar
Ian P
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your feedback with our Abingdon branch team, who will be so pleased to hear it. Response date: 24th June 2024
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Newbury Building Society

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