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Newbury Building Society: Savings reviews

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4.88
Based on 8,682 reviews, last reviewed 21st Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

So pleased to have been introduced to Newbury B/S by... So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026
Jeffrey W's avatar
Jeffrey W

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
Matt's avatar
Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8682)

all done online.

1
all done online. although i know if i had needed help the phone would have been picked up by a real person in short time ! Reviewed on: 25th May 2024
J RYAN's avatar
J RYAN
Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024
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Newbury Building Society

EXCELLENT SERVICE

5
I SPOKE TO CUSTOMER SERVICES RE A NEW SAVINGS ACCOUNT I HAD OPENED AND HOW TO FUND IT. THE CALL WAS ANSWERED QUICKLY AND POILTELY AND BELIEVE BY JAKE OR ZAC. (SORRY) HE WAS ABLE TO HELP WITH MY QUESTION FULLY AND SAID NOT TO HESITATE IN CALLING AGAIN IF I STILL HAD AN ISSUE. WHATS NOT TOO LIKE WITH CUSTOMER SERVICE LIKE THIS. Reviewed on: 24th May 2024
PHIL B's avatar
PHIL B
Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Zac, who will be so pleased to hear them. Response date: 28th May 2024
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Newbury Building Society

Excellent customer service.

5
Spoke to two separate advisors, Rachel and Deborah on two occasions to set up an ISA and standard savings account after receiving and inheritance. Both were extremely knowledgeable and answered my questions with confidence and I feel I have made the right decision to entrust my money to NBS. Reviewed on: 24th May 2024
Clare W's avatar
Clare W
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel and Deborah, who will be so pleased to hear them. Response date: 28th May 2024
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Newbury Building Society

Taking out a Fixed term savings bond takes time

4
I wanted to take out a Fixed term savings bond. I was surprised that the counter assistance was not able to do this for me. Instead the Manager came forward to ask some questions regarding my identity, although I have been a customer for many years. I have 2 other savings account held for many years I found this quite time consuming. Eventually I passed all back office checks. Apologies were given for time taken and Manger was very polite. Reviewed on: 22nd May 2024
Angie's avatar
Angie
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024
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Newbury Building Society

Great to deal with real people

5
Set-up a couple of ISAs today. Justine and her team were very helpful, friendly and efficient. Reviewed on: 21st May 2024
Lance G's avatar
Lance G
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024
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Newbury Building Society

Always friendly, efficient and helpful

5
Always friendly, efficient and helpful Reviewed on: 17th May 2024
Anonymous 's avatar
Anonymous
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024
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Newbury Building Society

Very helpful patient knowledgeable staff help in inv...

5
Very helpful patient knowledgeable staff help in investing/updating accounts Reviewed on: 17th May 2024
peter brunsden's avatar
peter brunsden
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024
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Newbury Building Society

Friendly and professional

5
Very friendly and professional staff Reviewed on: 17th May 2024
Lara's avatar
Lara
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024
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Newbury Building Society

Professional and Helpful Advisors

5
Your 2 advisors were very professional and helpful in guiding me to what was best suited to our needs. You explained in great detail along with the pros and cons on every individual product we were interested in. Reviewed on: 15th May 2024
J B's avatar
J B
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 16th May 2024
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Newbury Building Society

New customer

5
Friendly efficient service given by customer service assistant Reviewed on: 14th May 2024
Tracey C's avatar
Tracey C
Reply from Newbury Building Society Hi Tracey, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th May 2024
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Newbury Building Society

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