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Newbury Building Society: Savings reviews

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4.88
Based on 8,725 reviews, last reviewed 13th May 2026
79% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

In branch service review

5
Always friendly and efficient service - the best there is. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words, we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Brilliant customer service, genuinely friendly and care about the customers. Felt valued as a member. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Absolutely fantastic serviec - very personable. Thank you so mych, Isabel was just brilliant. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will share your comments with Isabel, who will be so pleased to read them. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
All very good. Staff really helpful, pleasant and efficient. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

4
Better online services needed. Good customer service face-to-face, very friendly. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. We are working on improving our online services all the time, please let us know how we can be of help with this. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
I was grateful to be given an appointment at such short notice. I was able to open an ISA quickly and with confidence. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
All staff are excellent. The new style branch (after many visits) is too sterile. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for your feedback - we do appreicate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
All of the staff were most helpful. Again, I had to ask for a calendar. Reviewed on: 28th March 2024
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, I hope you have a calendar now? Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Knowledgeable staff, friendly and welcoming. Personable service (not online!). Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Very knowledgeable, they explain everything well. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

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