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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8728 reviews)

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4.88

Based on 8,728 reviews, last reviewed 16th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Excellent customer service

Staff are always welcoming, friendly and very helpful. Everything was explained clearly and concisely Reviewed on: 15th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th December 2023

easy to open, help available, and good interest rate

I found the site easy to navigate. I had a problem with passwords/user names but help was quickly available bu phone, and solved the problem. A good interest rate. Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Review survey

Excellent service, good advice and smooth process. Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Helpful advice about savings

I wanted to use my tax-free allowance by opening an ISA account. I was able to move money from my existing Treasure account. I was also able to transfer to a Senior savers' account. Interest rates are better for me. Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 15th December 2023

3 year Fixed rate bond

Opened 3 year Fixed rate bond online, nice straightforward process, had to ring the Newbury over one small issue but dealt with quickly and efficiently. Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th December 2023

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Very helpful and sorted out process for my new ISA account Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

One month to open an account

I tried to open an existing members account one year after opening my first account. I was originally told I could open the account on 14th November, when I tried to open the account on 14th I was told I had to wait until January. When I queried why the date had changed I was told I could open the account on 14th. I then tried to open the account on=line via the myaccounts team. After a couple of days the account appeared, so I tried to deposit some money - the deposit was returned without explanation. As a result I went into the branch and after investigatation was advised by the branch staff that the account was not fully verified and that I would receive an e-mail when the account was ready. By the 1st December I still had not received an e-mail so I sent a message via the myaccount on-line protal - again no response was received so I visited the branch, to be told that the account was now available - strangely when I returned home I had an e-mail waiting for me. I would add that the staff in branch are excellent, however your on-line system is very poor and has only become worse since the recent upgrade - I would only recommend Newbury Building Society if doing business via the branch staff (i.e. not on-line). Reviewed on: 10th December 2023

Reply from Newbury Building Society Thank you for providing this feedback - we are sorry that you have experienced a frustrated and protracted process to open the account - this is not what we aim to provide and we would like to investigate what happened this time. Pleas email marketing@ newbury.co.uk so that we can contact you. Response date: 11th December 2023

A Personal Private Interview to open an account

My wife and I were very pleased to have a personal private interview to discuss opening a Senior saver Account. We needed a joint account where both of us could access our savings. I like using the internet for my banking but my wife prefers the personal touch. This account allows us to use the account in different ways. Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 11th December 2023

opening new account at Basingstoke Branch

Whole process completed in a friendly, efficient way and timely manner by Ken Anderson, Thankyou, Ken. Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreicate it. We will be sure to send your thanks to Ken, who will so pleased. Response date: 11th December 2023

Great savings accounts

Helen was helpful in explaining all accounts available Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will be sure to share your comments with Helen, who will be pleased to read them. Response date: 11th December 2023

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Newbury Building Society: Savings reviews

78% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8728)

Excellent customer service

easy to open, help available, and good interest rate

Review survey

Helpful advice about savings

3 year Fixed rate bond

.

One month to open an account

A Personal Private Interview to open an account

opening new account at Basingstoke Branch

Great savings accounts

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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