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Newbury Building Society: Savings reviews

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4.88
Based on 8,728 reviews, last reviewed 16th May 2026
78% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Old fashioned personal service

5
Having saved, and had a mortgage with the NBS, we were invited to change our savings account to one more suitable to our current needs. After an in-depth discussion we chose an existing memebers account and moved both a treasure plus and a notice isa account into the new account seamlessly. Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback. We appreciate it! Response date: 11th December 2023
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Newbury Building Society

Good and easy

5
Opened a three year fixed rate bond at a good interest rate Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023
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Newbury Building Society

Knowledgeable staff.

5
Knowledgeable staff at branch. Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023
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Newbury Building Society

Great service

5
V good lots of usefull information, very knowledgeable always friendly Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023
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Newbury Building Society

Great rate but not easy to register!

3
Decided to open savings account online but found it difficult to navigate and had to phone my account helpline a couple of times. The boxes on the account pages with instructions in are misleading and even the staff member I spoke to agreed the wording was not correct. Also transferring monies into general account with inputting your reference number is bound to get mistakes and lost monies. It needs account numbers for all accounts to transfer to to make it a smoother system. Other than that I will wait and see... Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use it to improve to processes - we welcome your comments on the process and will be looking at how we can improve the instructions. Response date: 11th December 2023
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Newbury Building Society

Wonderful

5
Paula was wonderful! A real asset to your team!!! Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Paula, who will be so pleased to read them. Response date: 11th December 2023
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Newbury Building Society

Opening a savings account

4
Straightforward, efficient & friendly Reviewed on: 8th December 2023
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Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023
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Newbury Building Society

No information

1
I opened the account online on sunday after transferring money into account as per instructions I clicked on the last page to be advised the website was not working. Monday I rang to be advised they had my details and money and I would be contacted within a few days when I had been verified. I reiterated that the website was not working correctly and I had received no information at all. It is ow friday 5 days on from when I tried to open the account and this is the first email I have received. I have no acccount details or anything. This is appalling service. Reviewed on: 8th December 2023
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Excellent service

5
Faultless service Excellent communication and extremely efficient Accounts set up and received following day Service personal Reviewed on: 8th December 2023
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Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023
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Newbury Building Society

Genuinely personal banking

5
This is how all banks should be. The big banks have lost touch with customers because they have no need to treat us with respect. Move your money! Change habits and use cash. Reviewed on: 8th December 2023
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Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023
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Newbury Building Society

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