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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8728 reviews)

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4.88

Based on 8,728 reviews, last reviewed 16th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Just closed ALL of our accounts because os staff attitude.

The staff at Wokingham are awful. Their “customer care” skills are nonexistent. We were regularly made to feel uncomfortable and intimidated by the attitude, and lack of knowledge and ability. Not sure that they understand your systems. Training definitely required. Attitude is a problem. Reviewed on: 6th December 2023

Reply from Newbury Building Society Thank you for leaving feedback - we are sorry to hear that you have felt this in branch - please could you contact us so that the Area Manager can understand more about what has happened? marketing @newbury.co.uk Response date: 7th December 2023

Setting up a savings account.

Friendly, relaxed and easy to do. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave us feedback - we do appreciate it. Response date: 6th December 2023

Efficient service

Extremely useful guidance through the maze of possible saving options Reviewed on: 4th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 5th December 2023

savings advice

Leah was very helpful and her advice was exact. There are so many "products" within the savings range we needed tailored advice for our needs. Thank you. Reviewed on: 4th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Leah, who will be so pleased to read them. Response date: 5th December 2023

Online Registration

Having Spent 15 minutes try to register my new account without success I have given up. Whilst I have entered my password & memorable which seemed to be accepted I was unable to complete the application as what ever way I tried to insert a hint word it wouldn't accept it , so I have given up . As i see I have 14 days to cancel my account if I cannot operate a online account app then there is no point in me having an account with you David G Jones [email protected] Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for letting us know, we will ask someone to contact you directly. Response date: 5th December 2023

Ok

It was what it was!!!!!! !!!!!! Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you nonetheless for taking time to leave feedback. We do appreciate it. Response date: 5th December 2023

Alton branch - Thursday 30 Nov. 2023

Sarah was helpful, pleasant and efficient when dealing with my appointment at short notice. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - it really helps us. We will be sure to share your comments with Sarah - who will be so pleased to hear them. Response date: 5th December 2023

Opening new savings accounts as a new customer

Very good to see local branches still open to give a personal service. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for your feedback - we agree that branches and real people provide a great financial service. Response date: 5th December 2023

Newbury BS Savings

We had set up a new savings account online but wanted to make sure it was ready to receive a deposit and to make it a joint account. Richard was extremely helpful and managed to ensure that the account was ready and advised us to switch to joint and branch operation, once the deposit is in. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Richard, who will be so pleased to read them. Response date: 5th December 2023

Transfering between accounts

I've just opened a new account. I want to transfer funds from other Newbury accounts into it. I thought it would be straight forward but was disappointed. When I try and make a transfer from my existing account to my new account the new account is not listed as an option to select. Reading FAQs I see that I have to send a secure message and ask for the new account to be added as a transfer option to the existing accounts. This seems very convoluted. At the time of writing I am still waiting for staff to respond to my secure message request, which I submitted yesterday. All very frustrating. I hope you can make improvements to this scenario. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear that you have had this frustration and hope that you have received a response - please do let us know if not as we would like to avoid this scenario happening again. email marketing @newbury.co.uk Response date: 5th December 2023

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