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Newbury Building Society: Savings reviews

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4.88
Based on 8,684 reviews, last reviewed 26th Mar 2026
86% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026
David H's avatar
David H

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
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Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Had to ring 3 times!

2
I have an Existing Member Account and wanted to open a joint account with my wife. I filled in the relevant information online and waited to hear from Newbury. Not hearing anything, I looked at my accounts online and saw that the new account was there. I paid over some money and found it came back the next day. I tried this twice with the same results. I decided to phone and after waiting for 20 minutes spoke to an advisor who informed me that the account wasn't open yet and we should have got a letter. He promised to send another letter immediately but that didn't come and I rang again twice to get the letter sent. No letters arrived until during our holiday 6 days later. On opening the 2 letters that did arrive I found that they hadn't been sent when I was told they should have been. I very nearly gave up but because I didn't want to loose any further interest on my savings eventually opened the account. The delay and time I wasted is not acceptable. Reviewed on: 1st September 2023
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Verified Member
Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Customer Service Manager to look into this for you and contact you. Response date: 1st September 2023
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Newbury Building Society

Brilliant service

5
I went in twice to sort out my accounts, to add to an existing one and to open a new one. The woman who sorted it all out (unfortunately I don’t know her name, maybe name badges would be useful), was helpful, explained everything, suggested I use an existing account that I didn’t think could still be used. Exemplary. Reviewed on: 1st September 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 1st September 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Very helpful when discussing the rates on my account. Reviewed on: 31st August 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th September 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Everyone is very helpful and we never feel rushed. Reviewed on: 31st August 2023
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Verified Member

Newbury Building Society Branch Review

5
It's lovely to talk to a real and friendly person. Reviewed on: 31st August 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th September 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
We like to use their local branches. Reviewed on: 31st August 2023
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 13th September 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Hazel was very helpful and pleasant, a lovely person. Reviewed on: 31st August 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 13th September 2023
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Newbury Building Society

Newbury Building Society Branch Review

4
Rachel was very knowledgeable and helpful. Newbury Building Society are very difficult and complicated in comparison to other building societies. They need to update compared to others I have an account with. Frustrating. Reviewed on: 31st August 2023
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Verified Member

Newbury Building Society Branch Review

5
I like being a member of a local Building Society. Reviewed on: 31st August 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th September 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Everything was made very easy for me. Reviewed on: 31st August 2023
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Verified Member

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